Claims Analyst, EMEA

Let’s grow together!

About Zurich Cover-More

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

About Cover-More Europe

This role sits in our Cover-More Europe business, which provides insurance solutions across travel, car hire, specialty, and pet sectors in the United Kingdom and Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships and directly to consumers online.

So, what’s the job? 

• You’ll process monthly BDX files, perform data quality and other governance checks, feeding back and working with TPAs to resolve any queries as required.

• You’ll complete monthly and quarterly Claims Float processes.
• You’ll review monthly conduct MI with TPAs, understanding any areas where KPIs are not met and working with TPAs to build action plans to address any gaps in performance.
• You’ll act as a technical referral point for any escalations from TPAs, further escalating to insurers as required.

• You’ll analyse trends and patterns of the claim’s portfolio. 

And what are we looking for? 

• You’ll ideally hold the APA or CIP qualification.

• You’ll have solid proven experience of managing Travel and Assistance Claims for personal lines and commercial customers.

• You’ll be experienced in being a point of escalation for complex / high value claims and assistance queries.

• You’ll be competent in working with TPA service relationships, including managing performance issues and remediation actions.

• You’ll have Sourcing, vendor and relationship management skills, including experience of, managing and overseeing critical third parties and monitoring and reporting performance against quality and service delivery metrics.

• You’ll be able to influence outcomes in diverse and virtual stakeholder environments to achieve outstanding performance while maintaining trusted relationships. 

So, why choose us? 

We value optimism, caring, togetherness, reliability and determination. 

We have more than 1500 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey. 

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around.  Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business! 

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.  

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. 

We also offer some fantastic benefits including:  

• Travel insurance 

• Health insurance  

• Life insurance 

• Income protection 

• Company subsidised pension 

• 25 days annual leave 

• Short term incentive plan 

• Employee reward and recognition scheme 

• Flexible working opportunities 

• Competitive family and parental leave programme 

• Employee assistance program 

• Fitness reimbursement scheme 

• Volunteering leave 

• Online learning and training opportunities 

• Professional membership 

• Work anniversary leave  

Apply today and let’s go great places together! 

#LI-Hybrid