Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Client Solutions Engineer

Symphony.com
Belfast
2 weeks ago
Create job alert

About us @Symphony

We’ve spent the last 10 years building a communication and markets technology company, powered by interconnected platforms: messaging, voice, directory and analytics. Over 1000 institutions use our modular technology built for global finance. Security is in our DNA with uncompromising data protection, end-to-end encryption and resilient architecture, all created on a foundation of trust with our customers . 


But that was only chapter one. We’re now building on our purpose-built network, expanding AI-powered, real-time collaboration, redefining flexibility with fully cloud-native software with our trader voice product, and rethinking the industry’s approach to identity verification, connection and intelligence. .


The opportunity and our ambition are huge. But we need passionate, dedicated individuals to get there. At Symphony we work hard and fast. Our unique blend of technology and financial services makes it an environment you won't get elsewhere.

Role Description:


We are seeking a highly skilled and customer-facing Sales & Implementation Engineer with expertise in Oracle Session Border Controllers (SBCs) and voice trading technologies. This role combines technical design, deployment, and troubleshooting with pre- and post-sales engineering support, ensuring our customers achieve seamless integration of Cloud9’s voice products across complex enterprise and trading environments.


The ideal candidate is a true technologist who thrives at the intersection of telecoms engineering and customer engagement, with a strong background in SIP, RTP, and VoIP architectures, alongside cloud-based voice and networking solutions.

Responsibilities:

Pre- & Post-Sales Support Act as a trusted technical advisor during the sales cycle, providing design input and solution guidance.
Deliver post-sales implementation support, ensuring smooth deployment and customer satisfaction. Assist in customer lab setups, integration testing, and network/firewall proxy configuration.
Work closely with internal Product, Support, Development, and DevOps teams to represent customer needs.


SBC & Voice Infrastructure Engineering Design, configure, and maintain Oracle SBCs (Acme Packet series) for SIP trunking, interconnect, and media relay.
Develop and deploy custom scripts and configuration templates using ERE, ACLI, and XML provisioning.
Troubleshoot signalling and media path issues using Wireshark, Oracle logs, and protocol traces.
Integrate SBCs with PBXs, softswitches, and SIP platforms (e.g., Fusion, Asterisk, CUCM, Microsoft Teams Direct Routing)
Implement security policies including DoS protection, topology hiding, and TLS/SRTP encryption.
Collaborate with network and voice teams to ensure seamless call routing, codec negotiation, and QoS.
Document workflows, configuration standards, and onboarding guides for internal and client-facing use.

Required Qualifications:

3+ years working with Oracle SBCs (Acme Packet 3900/4500 or virtualized platforms) including installation, configuration, upgrade, migration, troubleshooting and maintenance.


Strong understanding of SIP/TLS, SDP, RTP/STRP, and NAT traversal techniques
Experience with SIP trunking, number normalization, and codec negotiation (G.711, G.729, Opus).
Experience with handling and troubleshooting security certificates.
Proficiency in scripting languages (Python, Bash, or similar) for automation and testing
Familiarity with network protocols (TCP/IP, DNS, DHCP) and firewall/NAT configurations
Firsthand experience with packet inspection tools (Wireshark, sngrep, pyshark)
Ability to interpret call flows, debug SIP dialogs, and resolve interoperability issues.
Excellent documentation and communication skills, especially in client-facing scenarios

Desirable Extras:

Oracle SBC certification (e.g., Oracle Communications Session Border Controller Implementation Specialist)


Telecoms / Trading systems experience.
Familiarity with SSO/SAML2.0 technology.
Experience with cloud-hosted SBCs (OCI, Azure, AWS)
Familiarity with voice recording, compliance logging.
Exposure to Barix Instreamer, FFmpeg, or other RTP multicast tools

Compensation:

Competitive salary


Bonus plan
Benefits and Perks vary based on location.

Benefits and Perks:

Regional specific competitive benefits


Build your own Benefits (BYOB) perk
Many other fun and exciting benefits and activities!

Related Jobs

View all jobs

Senior Electrical Design Engineer

Mechanical Building Services Engineer

Commercial Manager

Principal Mechanical Design Engineer

Lead Full Stack Engineer

Business Development Manager

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

UAV (Drones) Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK unmanned aviation (UAV/UAS/RPAS) hiring has shifted from aircraft‑type buzzwords to capability‑driven evaluation across flight ops, autonomy, data products, safety & regulatory compliance. Employers want proof you can plan, fly, analyse and scale UAV systems safely and economically—VLOS/A2 CofC, GVC, BVLOS & SORA ops, UTM integrations, command‑and‑control resilience, sense‑and‑avoid, payload pipelines, and fleet reliability. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for UAV pilots/ops managers, flight test engineers, autonomy/perception, GNC/control, UTM/backend, safety & airworthiness, data processing/analysis, and field engineering roles. Who this is for: UAV pilots & flight ops, mission planners, flight test & safety engineers, autonomy/SLAM/perception, GNC/control engineers, embedded/avionics, communications & C2 links, UTM/airspace integrations, data processing (imagery/LiDAR/thermal), GIS/photogrammetry, maintenance & field techs, and programme/product managers in the UK.

Why UAV (Drone) Careers in the UK Are Becoming More Multidisciplinary

Unmanned Aerial Vehicles (UAVs), commonly known as drones, have seen rapid adoption across sectors in the UK — agriculture, logistics, inspection, mapping, delivery, search & rescue, environmental monitoring, media, defence, and more. As UAV use proliferates, the roles supporting them are shifting. Modern UAV careers are no longer just about aerodynamics, electronics or autopilot algorithms. They now require knowledge of law, ethics, psychology, linguistics & design — because flying machines in public airspace must be safe, trusted, legal, intuitive and well communicated. In this article, we’ll explore why UAV careers in the UK are becoming more multidisciplinary, how those allied fields intersect with UAV work, and what job-seekers & employers should do to adapt.

UAV Team Structures Explained: Who Does What in a Modern UAV Department

Unmanned Aerial Vehicles (UAVs), commonly called drones, are transforming industries across the UK—from agriculture, surveillance, mapping, and inspection to logistics, environmental monitoring, and emergency response. UAV systems combine hardware, embedded systems, controls, autonomy, sensors, communications, regulatory / airworthiness, and operations. As the UAV ecosystem grows, companies need team structures that ensure safety, reliability, regulatory compliance, and operational readiness. If you are applying for UAV roles via UAVJobs.co.uk or building a UAV team, this article will help you understand the roles typical in a modern UAV department, how they collaborate throughout the UAV lifecycle, what skills and qualifications employers expect in the UK, what salaries look like, common challenges, and best practices for structuring teams that deliver capable UAV systems.