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Commercial Account Handler

Universal Business Team
Warwickshire
2 weeks ago
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Location: Warwick (Hybrid)
Salary: £32,000 – £39,000 plus benefits

Are you a confident and motivated Commercial Account Handler looking to join a growing, people-focused insurance broker?
This is an excellent opportunity to join a forward-thinking team that values autonomy, professional development, and genuine work-life balance.

The Role

As a Commercial Account Handler, you will play a key part in delivering a first-class service to clients, supporting Account Executives and managing your own renewals and mid-term adjustments.
You’ll work across a range of commercial policies — from manufacturing and contracting to property and combined risks — ensuring every client receives expert advice and tailored protection.

Key Responsibilities:

  • Provide accurate quotations through the Acturis system
  • Conduct full market exercises and prepare presentations for insurers
  • Handle mid-term adjustments, renewals, and policy updates
  • Deliver excellent customer service and advice throughout the policy lifecycle
  • Identify opportunities to upsell and cross-sell suitable products
  • Support Account Executives and Business Development Managers with client relationships
  • Ensure all activities comply with FCA and company standards

This role offers a balanced mix of renewals and client servicing, with around 95% renewals and a small proportion of new business activity.

About You

You’ll be an experienced, proactive handler who thrives in a collaborative, professional environment.

We’re looking for someone who is:

  • Confident and outgoing with a “pick up the phone” mentality
  • Self-motivated, with strong attention to detail
  • Experienced in commercial insurance
  • Familiar with Acturis (advantageous, not essential)
  • Able to manage multiple tasks while delivering an excellent client experience

What’s on Offer

  • Salary: £32,000 – £39,000 (depending on experience)
  • Hours: 8am – 5pm (Hybrid working after probation)
  • Lunch provided on-site
  • Quarterly bonus
  • Company car/car allowance
  • Holidays: 22 days + 8 bank holidays, with the option to buy up to 8 extra days
  • Pension: 3% employer contribution
  • Parking: Free on-site parking and EV charging points
  • Bonus Scheme: Annual GBS bonus
  • Healthcare: Full medical, dental, and optical cover (post-probation)
  • Additional Benefits:
    • Annual charity day
    • LinkedIn Learning access and ongoing training
    • Clear progression pathway
    • Supportive, motivational leadership with genuine autonomy
    • Hybrid working available post probation

IND25

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