Commercial Account Handler

Location: Warwick (Hybrid)
Salary: £32,000 – £39,000 plus benefits

Are you a confident and motivated Commercial Account Handler looking to join a growing, people-focused insurance broker?
This is an excellent opportunity to join a forward-thinking team that values autonomy, professional development, and genuine work-life balance.

The Role

As a Commercial Account Handler, you will play a key part in delivering a first-class service to clients, supporting Account Executives and managing your own renewals and mid-term adjustments.
You’ll work across a range of commercial policies — from manufacturing and contracting to property and combined risks — ensuring every client receives expert advice and tailored protection.

Key Responsibilities:

• Provide accurate quotations through the Acturis system
• Conduct full market exercises and prepare presentations for insurers
• Handle mid-term adjustments, renewals, and policy updates
• Deliver excellent customer service and advice throughout the policy lifecycle
• Identify opportunities to upsell and cross-sell suitable products
• Support Account Executives and Business Development Managers with client relationships
• Ensure all activities comply with FCA and company standards

This role offers a balanced mix of renewals and client servicing, with around 95% renewals and a small proportion of new business activity.

About You

You’ll be an experienced, proactive handler who thrives in a collaborative, professional environment.

We’re looking for someone who is:

• Confident and outgoing with a “pick up the phone” mentality
• Self-motivated, with strong attention to detail
• Experienced in commercial insurance
• Familiar with Acturis (advantageous, not essential)
• Able to manage multiple tasks while delivering an excellent client experience

What’s on Offer

• Salary: £32,000 – £39,000 (depending on experience)
• Hours: 8am – 5pm (Hybrid working after probation)
• Lunch provided on-site
• Quarterly bonus
• Company car/car allowance
• Holidays: 22 days + 8 bank holidays, with the option to buy up to 8 extra days
• Pension: 3% employer contribution
• Parking: Free on-site parking and EV charging points
• Bonus Scheme: Annual GBS bonus
• Healthcare: Full medical, dental, and optical cover (post-probation)
• Additional Benefits:
  • Annual charity day
  • LinkedIn Learning access and ongoing training
  • Clear progression pathway
  • Supportive, motivational leadership with genuine autonomy
  • Hybrid working available post probation

IND25