Community Liaison Officer

Job Description

We are looking to bring on a Community Liaison officer to assist us on the Liverpool bay carbon capture scheme project. Key responsibilities of this role involve:

Community Engagement & Communication

• Act as the primary point of contact for residents, community groups, local businesses, and stakeholders.

• Develop and deliver a community engagement plan aligned with the project schedule and key milestones.

• Organise and lead community meetings, public consultations, drop-in sessions, school engagement activities, and local events.

• Produce clear and accessible communications including newsletters, project updates, FAQs, digital content, and notice boards.

Stakeholder Management

• Build strong relationships with local authorities, environmental organisations, schools, charities, and community leaders.

• Work collaboratively with the project’s Communications, ESG, and Stakeholder Engagement Teams to ensure accurate and timely messaging.

• Maintain a stakeholder database and engagement log to ensure transparent reporting and traceability of interactions and issues.

• Manage and respond to community queries, concerns or complaints in a timely and empathetic manner.

• Track, escalate, and resolve issues with internal project teams and contractors, ensuring close-out and feedback loops.

• Identify community risks and sensitivities early and help shape mitigation strategies to minimise project disruption.

Social Value & Community Benefits

• Support the delivery of social value commitments, including local employment, skills programmes, education outreach, and community investment initiatives.

• Promote local economic benefit opportunities, volunteering activities, and partnership programmes.

• Work with the project team to measure and report social value outcomes.

• Ensure all engagement activities comply with regulatory, ethical, and project standards.

• Produce monthly reports, briefing packs, and dashboards for senior project leadership and key stakeholders.

• Support planning submissions and public consultation requirements.

Qualifications

Essential

• Experience in community engagement, stakeholder management, public affairs, or a related role (construction, infrastructure, energy, or environmental projects preferred).

• Strong interpersonal and communication skills with the ability to build trust and credibility across diverse communities.

• Confident public speaker with experience facilitating events or consultations.

• Excellent written communication, including ability to simplify technical information for non-technical audiences.

• Highly organised, proactive and able to work independently across multiple sites.

Desirable

• Experience working on large-scale infrastructure, energy, environmental or regeneration projects.

• Knowledge of CCUS, sustainability, Net Zero infrastructure, or environmental policy.

• Familiarity with the Liverpool Bay region and local community landscape.

Additional Information

This role will have a key presence along the route around Chester into Flintshire with some time in head office (Warrington)