Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

CRM & Marketing Automation Manager

Rightangled
Greater London
2 weeks ago
Create job alert

About Rightangled

Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. 

Role Overview

The CRM & Marketing Automation Manager will take ownership of the customer relationship from a marketing perspective, focusing on maximising lifetime value, customer satisfaction, and engagement. This role blends technical expertise in CRM platforms and marketing automation with strong communication skills, ensuring customers receive tailored, timely, and effective interactions that increase loyalty and retention. 

The mission is to build long-term relationships with customers through segmentation, personalised campaigns, and strategic communications that improve NPS scores, satisfaction, and subscription stickiness.

Key Responsibilities 

  • Develop and manage the end-to-end customer experience from conversion onwards, ensuring customers feel supported, engaged, and valued.
  • Design, implement, and optimise marketing automations across the customer journey to improve retention, loyalty, and repeat purchases.
  • Segment customers based on behaviour, demographics, and engagement data to deliver personalised campaigns and communications.
  • Build and execute retargeting strategies for existing customers to drive upsell, cross-sell, and subscription renewals.
  • Collaborate with the Customer Service team to identify customer pain points, issues, and feedback, translating these insights into marketing strategies.
  • Plan and launch customer campaigns, including newsletters, product updates, and tailored communications.
  • Monitor and improve customer satisfaction and Net Promoter Score (NPS) through targeted initiatives.
  • Analyse CRM and campaign data to measure effectiveness, reporting on key metrics such as churn rate, customer retention, and lifetime value.
  • Maintain strong working knowledge of e-commerce and subscription models to drive strategies that extend customer lifecycle.
  • Stay up to date with trends in CRM, marketing automation, and customer engagement best practices.

Requirements

Requirements 

  • Experience: 3–5+ years in e-commerce marketing with a focus on CRM, customer retention, and marketing automation.
  • CRM Expertise: Hands-on experience with platforms such as HubSpot, Zendesk, or Salesforce (essential).
  • E-commerce Knowledge: Proven experience in managing CRM and marketing automation
  • Subscription Model Experience: Experience in an e-commerce subscription model environment.
  • Automation Skills: Strong track record in building and managing marketing automations for lifecycle management and customer engagement.
  • Communication Background: Excellent communication skills, with experience creating and managing customer-facing content (emails, newsletters, campaigns).
  • Data-Driven: Skilled in customer segmentation, campaign analytics, and reporting to optimise performance and ROI.
  • Customer-Centric Mindset: Passion for improving NPS, satisfaction, and long-term loyalty through personalised customer interactions.
  • Platform Knowledge: Familiarity with Shopify (required) and its integration with CRM/automation tools.
  • Nice to Have:
    • Community management experience (forums, groups, or social platforms).
    • PR background, particularly in building brand reputation and customer engagement.

Benefits

Why Work With Us?

At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.

What We Offer

  • 20 days holiday plus UK Bank Holidays
  • Annual discretionary performance bonus
  • Access to cutting-edge technology and tools to support your work
  • Pension scheme
  • Employee discounts on our healthcare products
  • Opportunities for personal and professional development within a forward-thinking company

Related Jobs

View all jobs

VP, Product Marketing

Senior Manager, Marketing EMEA

Adobe Experience Manager (AEM) Architect

Marketing Executive

Marketing Executive (Part Time)

Mid-weight Digital Designer

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Jobs

UAV (Drones) Recruitment Trends 2025 (UK): What Job Seekers Need To Know About Today’s Hiring Process

Summary: UK unmanned aviation (UAV/UAS/RPAS) hiring has shifted from aircraft‑type buzzwords to capability‑driven evaluation across flight ops, autonomy, data products, safety & regulatory compliance. Employers want proof you can plan, fly, analyse and scale UAV systems safely and economically—VLOS/A2 CofC, GVC, BVLOS & SORA ops, UTM integrations, command‑and‑control resilience, sense‑and‑avoid, payload pipelines, and fleet reliability. This guide explains what’s changed, what to expect in interviews & how to prepare—especially for UAV pilots/ops managers, flight test engineers, autonomy/perception, GNC/control, UTM/backend, safety & airworthiness, data processing/analysis, and field engineering roles. Who this is for: UAV pilots & flight ops, mission planners, flight test & safety engineers, autonomy/SLAM/perception, GNC/control engineers, embedded/avionics, communications & C2 links, UTM/airspace integrations, data processing (imagery/LiDAR/thermal), GIS/photogrammetry, maintenance & field techs, and programme/product managers in the UK.

Jobs

Why UAV (Drone) Careers in the UK Are Becoming More Multidisciplinary

Unmanned Aerial Vehicles (UAVs), commonly known as drones, have seen rapid adoption across sectors in the UK — agriculture, logistics, inspection, mapping, delivery, search & rescue, environmental monitoring, media, defence, and more. As UAV use proliferates, the roles supporting them are shifting. Modern UAV careers are no longer just about aerodynamics, electronics or autopilot algorithms. They now require knowledge of law, ethics, psychology, linguistics & design — because flying machines in public airspace must be safe, trusted, legal, intuitive and well communicated. In this article, we’ll explore why UAV careers in the UK are becoming more multidisciplinary, how those allied fields intersect with UAV work, and what job-seekers & employers should do to adapt.

Jobs

UAV Team Structures Explained: Who Does What in a Modern UAV Department

Unmanned Aerial Vehicles (UAVs), commonly called drones, are transforming industries across the UK—from agriculture, surveillance, mapping, and inspection to logistics, environmental monitoring, and emergency response. UAV systems combine hardware, embedded systems, controls, autonomy, sensors, communications, regulatory / airworthiness, and operations. As the UAV ecosystem grows, companies need team structures that ensure safety, reliability, regulatory compliance, and operational readiness. If you are applying for UAV roles via UAVJobs.co.uk or building a UAV team, this article will help you understand the roles typical in a modern UAV department, how they collaborate throughout the UAV lifecycle, what skills and qualifications employers expect in the UK, what salaries look like, common challenges, and best practices for structuring teams that deliver capable UAV systems.

🍪 We use cookies to enhance your browsing experience on our website. By continuing to use this site, you consent to the use of cookies as described in our Cookie Policy. You can review our Cookie Policy for more information.