Customer Care Advisor / Planner

EQUANS are recruiting for a Customer Care Advisor / Planner to be based in Oldham. This is a permanent, full-time role working 37 hours per week. On offer is a competitive salary and benefits package.

General Overview

The role of the Customer Care advisor / planner is to support the contract supervisors by scheduling and planning the work for a team of multi-disciplined operatives/ engineers, ensuring the operatives / engineers are fully utilised, jobs are closed in a timely manner and appointments are booked in for any works not completed at first visit.

Key Accountabilities

Carry out various tasks to a high standard as instructed, including but not limited to:

Scheduling appointments through Equans IT system currently Castleton Maintain

Ensuring the operative / engineer is fully utilized throughout the day
Arranging follow on appointments for any jobs not completed on first visit.
Closing jobs in the system complete or cancelled as the day unfolds.
Clear critical numbers report daily
Communication with operatives / Engineers on site
Written and verbal communication with MCC / Northwards
Dealing with the repairs chase mailbox
Customer Satisfaction surveys
Work in any workstream as required
Any administration task to support the planning role

Assist with the adherence to the Company quality standards including:

Compliance with Equans procedures and processes

Maintain and care for all Equans property
To wear appropriate clothing / uniform
To ensure areas of work areas left clean and tidy at the end of the day
Liaison with all stakeholders
Material co-ordination
Ensure accurate / timely completion of any relevant documentation
To oversee/assist in the training of new starters as required
Any other reasonable management request

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

Pension Scheme

24 days annual leave (+ public holidays)
Life Cover equivalent to 1.5 times annual salary
24/7 Employee Assistance Program and access to mental wellbeing app
Employee discount shopping schemes on major brands and retailers
Gym membership discounts 
Cycle to work scheme 
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes

Who are we looking for?

Skills and abilities

Excellent organisational skills

Ability to deliver high quality Customer service
Ability to communicate professionally at all levels
Current and Valid Full & Clean UK driving license
Professional attitude and approach to work
Ability to competently operate IT packages eg. MS office

Experience

Experience of Partnership arrangements

Experience of Responsive Repairs or service contacts
Understanding of local government and RSLs
Understanding of an appointment process
Previous Planning experience

Key Attributes

Self-motivated

Enthusiastic
Flexible & adaptable
Good communicator
Ability to work both alone and as part of a team
Well presented Reliable
Polite and Courteous
Customer Care focused
Professional attitude to work

Who are we?

EQUANSis a world leader in energy services with nearly , employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. 

EQUANS 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. 

EQUANS is a Bouygues group company. 

 What's next? 

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch. 

 At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans youll find a welcoming and open workplace where youre supported and encouraged to be your true self at work. Youll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young ProfessionalsNetwork) and our Disability Network.

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements. 

The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.