Trade Mastermind is the UK’s No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey.

Are You a People-Person with a Passion for Customer Service?

We are on the lookout for a fun, charismatic, and customer-focused professional to join our team as a Customer Service Specialist. You will play a key role in supporting new clients and ensuring their journey with Trade Mastermind is seamless, rewarding, and successful. If you thrive in a fast-paced, client-driven environment and love building strong relationships, this role is for you!

What You’ll Do

• Welcome & Support Clients – Ensure all new clients receive a warm welcome and a smooth onboarding experience.
  
  
• Build Strong Relationships – Maintain excellent communication and develop trust with clients to support their business growth.
  
  
• Proactively Engage – Work closely with clients to understand their needs and provide tailored solutions, support, and up-selling opportunities.
  
  
• Manage Key Accounts – Support the Head of Key Account Management in handling multiple accounts, ensuring clients receive a bespoke and effective service.
  
  
• Client Retention & Satisfaction – Monitor and resolve any areas of dissatisfaction, ensuring high retention and satisfaction levels.
  
  
• Achieve Targets – Maintain a strong pipeline, schedule and book appointments, and work towards key interaction and retention goals.
  
  
• Collaborate with the Team – Work closely with colleagues to improve customer engagement and drive business success.
  
  What We’re Looking For
  
  
• Customer-focused mindset – you genuinely care about client success.
  
  
• Excellent communication skills – you can build rapport with ease.
  
  
• A proactive approach – you take initiative to solve problems and provide solutions.
  
  
• Strong negotiation & persuasion skills – you're confident in up-selling when needed.
  
  
• Organised & detail-oriented – you can manage multiple accounts effectively.
  
  
• A team player – you work well in a collaborative environment.
  
  
• Passion for business growth – experience in sales or account management is a plus!
  
  What We Offer
  
  
• Competitive salary & benefits package
  
  
• Opportunities for career growth and development
  
  
• Modern office with an on-site gym & café
  
  
• Company pension & employee wellbeing programmes
  
  
• A collaborative, forward-thinking company culture
  
  
• Exciting projects with real industry impact
  
  Ready to Elevate Your Career?
  
  This is your chance to be part of an industry-leading company where customer service meets business success. If you’re driven, customer-focused, and eager to make a difference, we’d love to hear from you