Customer Support Officer

Whatever part you play at Suez, you’ll be doing something amazing. We need people in all kinds of roles to help us solve tomorrow’s challenges.

By joining us, you’ll be contributing to a business that’s working for the planet’s future – one that’s not afraid to innovate and introduce new solutions. In return for your hard work, we’ll give you a fulfilling career within a supportive team. Here, you’ll free to be yourself and develop in your way.

What will I be doing as a Customer Supoprt Officer?

Whenever our customers need to talk to us, you’ll be the person they speak to. In fact, you’ll be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small. At the same time, you’ll make sure that all admin is dealt with quickly and expertly, in line with our procedures.

Your aim is to give every customer the best possible experience so that they’re happy with our service and loyal to SUEZ, recycling and recovery UK – helping our business to succeed and grow. You’ll report to the Customer Relations Manager and be part of a friendly, close-knit team.

Key responsibilities of the role include:

 Delivering excellent levels of customer service at all times. Communicating with all levels within the business to help customers get swift and accurate resolutions to their queries.

What are the requirements?

You'll need to be good with people and happy resolving queries and problems. It’s the sort of job that suits approachable, helpful people who can express themselves well. You also need to be professional and efficient – ready to deal with tasks swiftly and accurately. Previous admin experience would be ideal, but it isn’t essential. What’s more important is the ability to build strong customer relationships plus basic qualifications: GCSE Maths and English (or equivalent) are desirable. Knowledge of the waste management industry would be fantastic but again, this is not obligatory.

Who we are

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.