Door Person - Guest Arrival Expert

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms.  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 50% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program

Position Summary

As a Doorman at St Pancras, you are one of the first associates that a guest comes into contact with. Your friendly, authentic approach creates a unique and personalized guest experience when the guest walks in the door.

 Responsibilities: Here's what your journey with us entails

Always strive to fulfill guest requests; collaborate with colleagues and departments to find solutions or provide alternatives when necessary. Serve as the first point of contact at the entrance, offering a warm welcome and ensuring the area remains clean and presentable. Act as a role model for exceptional service and hospitality, ensuring guest satisfaction and encouraging repeat visits. Gather guest feedback and share insights with the team. Report any work-related accidents or injuries immediately to your supervisor. Stay alert to suspicious activity on the property and act according to security protocols. Protect the privacy and security of guests and team members. Maintain a clean, professional appearance in compliance with uniform and grooming standards. Follow all company and departmental policies and procedures. Communicate with guests and colleagues using clear, courteous, and professional language. Discuss work-related matters discreetly, avoiding public areas.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.