CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting a Events Coordinator to join our team and deliver the IFM services located on our account with a prestigious and leading tech giant.

As an Events Coordinator you will be responsible for building relationships with customers and colleagues, daily, providing the highest standard of customer service and managing internal and external events from start to finish. Strong people skills and strong problem-solving knowledge is crucial to the role.

The position is responsible for making a world class impression of the organisation, upholding the client values and carefully stewarding customers through moments that matter. Our team are beholders to a series of service standards that reflect core behaviours that should be embodied in every interaction made.

Essential Duties:

Provide an exceptional experience to all clients and colleagues
Uphold workplace etiquette and maintain exceptional appearance in the Reception Area, VIP Lounge, Conference Rooms, Internal Floors, and other Common Areas
Reinforce culture and community in ways that forge connection between individuals and the organisation
Create moments of delight and care through memorable, anticipatory gestures and personalised human interactions
Support and cover wider team members, including Workplace Coordinator, Post Room and Receptionists as and when needed
Site Specific Role

Managing internal and external events from start to finish
Booking event spaces and arranging the set up (including furniture move)
Communicating with event's host and assisting with choosing the best approach
Liaising with other stakeholders (IT/AV/Security/Catering/Cleaning)
Liaising with external agencies
Being able to accommodate last minute requests/solution driven thinking
Managing calendars and various group chats
Creating/updating procedures/policies
Conducting floor checks
Managing all event related documents/spreadsheets/trackers
Follow general manual handling
Report health and safety observations
Assist the client community with any daily request and respond to them in a prompt manner
Administration Responsibilities:

Take full responsibility for managing ongoing projects
Take full ownership of raising and dealing with invoices
Issue building comms upon request
Take full ownership of updating office guides
Attend meetings where needed
Gather data for the client and CBRE reports
Support and complete any reasonable management request
Communication Skills:

Promote and maintain the core Values of CBRE
Ability to comprehend and interpret instructions, short correspondence, and memos, and task clarifying questions to ensure understanding
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor/manager
Ability to effectively present information to an internal department and/or large groups of employees

Person Specification:

Previous experience in a similar, event focused role

Experience dealing with a large amount of corporate guests and VIPs

Excellent communication skills (oral and written)

Strong problem-solving skills

Customer service focused

Ability to work in a fast-paced environment

Ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges

Comfortable with and embracing of new technologies and digital tools

Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint)