Assistant IT Support, Data & Imaging

A fantastic opportunity to join an established construction and property development organisation that has a continuing programme of business process digitisation.

This role is to assist the Head of IT, Data and Imagery. The role will include an amalgamation of technology and creativity. 

You will be working in a department which handles the provision of IT infrastructure, systems and support including:

Ensuring that the IT infrastructure is working and up to date

Our staff are supported in all technology needs to perform their role

Management of our external IT support provider.

Plus, the provision of professional photography and video for The Group and its clients, including:

Event photography

Portraiture

Project photography and Video

Drone footage.

Main duties include:

Review office and site IT helpdesk tickets and ensure they are addressed within a timely manner

Assist with IT support, monitoring the IT service desk

Assist the team and management, with the purchase and setup of new IT equipment

Setup and support of laptops, desktops and mobile devices

Asset management including warranties

Disposal of redundant IT equipment

Assist with completion of new starter and leaver procedures

Provide ad-hoc support to the team

Provide on-site support at locations as required

Support users on how to operate new software and computer equipment

Creating FAQ and instruction guides as required, including internal training sessions

Assist in the planning and execution of IT projects

Good awareness of fundamental cyber security and GDPR principles and practices

In-house photography/video/drone assistant

Assist with photoshoots and image processing

Assist with video shoots and video processing and compiling.

Key Skills

Have a passion for technology and be willing to look for opportunities to assist and undertake day-to-day support

Skilled in Microsoft Office 365 including, but not limited to: Outlook, Excel, Word, PowerPoint

Experience of network patching desirable, but not essential

Experience of Viewpoint & Field View is desirable, but not essential

Ability to liaise with users at all levels

Good communication skills both verbal and written

Rigorous attention to detail

Passion for learning new platforms

Interest/passion for photography and video

A good understanding of digital camera settings

Basic understanding of ‘The exposure triangle’ Aperture / ISO / SHUTTER SPEED

Experience with Adobe Cloud software including Lightroom / Photoshop / Premier desirable, but not essential.

Requirements

Full clean driving license and access to a car