IT Support Officer

Police Scotland continue to improve and evolve a number of our core digital solutions to retain and enhance the capability and flexibility required to address the ongoing and evolving demands on policing and criminal justice over the next decade. The Estates Transformation Programme was approved in with the objective of transforming every building across the Police Scotland estate, to ensure they fully meet the needs of modern policing. The Estates Transformation Programme reflects our commitment to partnership and creating a modern estate that can attract, retain, and empower our people as well as enabling the use of technology to improve operational effectiveness. Digital Division will work alongside the Estates Transformation Programme team to transform properties into a new modern network of buildings which will support a digitally enabled service model.

As an IT Support Engineer you will be responsible for providing end user support, both remotely and on-site, supporting multiple technologies whilst providing an excellent level of customer service by following processes and procedures that underpin the approach to the operational support of the Police Scotland end user estate, systems and infrastructure. This will include advising and leading on technical solutions as required as part of new technologies, projects and challenges as they arise.

You will be educated to HNC or industry certification level in a related technical discipline or have extensive demonstrable experience in a similar role.

You must be approachable and have excellent communication and problem solving skills that can be demonstrated throughout career. It would be highly desirable to us if you have experience and/or a qualification in ITIL methodology.

These posts are temporary for 18 months and will require RV level vetting.

• You will work 35 hours per week, Monday – Friday, 9am–5pm.

• The post holder will be required to participate in an on call Rota for which an allowance will be paid.

• A driving licence is required for this role.

Educational/Occupational Essential

• An IT related HNC or relevant industry recognised IT qualification.

OR

• The relevant work experience in an IT troubleshooting environment.