Niche Claims Team Manager

Description

What will your day look like:

• 
  
• Ownership and oversight of the claims handling team, including management of team workload
  
• Managing a mixture of remote and office based claims handlers
  
• Development of claims handlers to achieve client SLA’s via support and coaching
  
• Ensure a high level of staff engagement
  
• Attend Client Review Meetings where appropriate
  
• Conducting regular performance and audit reviews, include annual PDR’s
  
• Managing claims handler absences
  
• Continuous improvement focus leading excellent customer service and technical delivery of claims
  
• Complaint escalation point
  
• Ensure Key Performance Indicator targets are reached and maintained.
  
• Oversight of payment audit approval process to defined limits
  
• Involvement in recruitment and interview processes for claims handler/administrator roles 
  

Knowledge and Abilities:

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• A genuine passion for people management
  
• The confidence and gravitas to act as an efficient escalation point: Claims and team related queries / Complaints. Experience of Customer Service and Claims Management in an insurance background.
  
• Flexibility and adaptability.
  
• The ability to organise own workload.
  

Benefits

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• Davies Innovation Lab
  
• Leadership training programme
  
• Funding for professional qualifications
  
• Thrive at Davies; learning opportunities
  

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• The Davies Foundation
  
• Local charity funding
  
• Pennies To Heaven
  
• Employee Resource Groups
  
• Employee volunteering programme
  

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• Pension, 5% employee and 5% employer contribution
  
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  
• Life assurance: x4
  
• Refer a Friend
  
• Cycle to Work Scheme
  
• Lease car salary sacrifice
  
• Davies Incentive Plan
  
• Enhanced maternity, paternity and adoption pay
  

• 
  
• Wellbeing centre; move, munch, money & mind focus
  
• Discounts with 100's of UK retailers
  
• EAP; 24/7 confidential helpline
  
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  
• Flexible working; hybrid, work from home or join a collaborative office space
  
• Dress for your day
  
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan