Pensions Officer (Data Services Team)

Description

The job itself

East Riding Pension Fund, based in Goole, is responsible for administering the Local Government Pension Scheme (LGPS) on behalf of more than 340 employers and supporting over 130,000 members. Our recently restructured administration team, of 75 dedicated professionals, is committed to delivering an outstanding pensions administration service to members, employers and other stakeholders and are constantly striving to improve and innovate our service delivery.

The Role

An exciting opportunity has become available for the position of Pensions Officer within our Data Services Team.

This role is central to ensuring the integrity and accuracy of member pension data across the East Riding Pension Fund. You’ll work closely with the Senior Pensions Officer to support process improvements, maintain compliance with LGPS and GDPR requirements, and contribute to the delivery of a high-quality service for our members and employers. This position offers collaboration across teams, and the chance to play a key role in shaping our data-driven approach to pensions administration.

Key Responsibilities

You will be responsible for upholding excellent pensions services within the Data Services Team as follows:

Ensure accurate handling of early leaver benefits and aggregation cases. Resolve complex cases and contribute to continuous improvement of processes. Provide technical guidance and support to team members. Monitor employer performance and support data submissions. Respond to enquiries from internal and external stake holders. Perform manual pension calculations and data analysis. Engage with fund employers. Supervise workloads in the absence of the Senior Pensions Officer. Maintain and update member records in line with LGPS and GDPR. Prepare member data for fund valuations and Pension Regulator requirements.

The Candidate

This role calls for attention to detail and data management skills. You will have experience in pensions or data administration. You will be confident interpreting legislation, communicating clearly with excellent problem-solving and decision-making abilities. You will be organised and a resilient team player who works well independently, builds rapport with employers, and maintains confidentiality.

You will embrace change with a positive attitude and seek opportunities to improve service efficiency playing a key role in ensuring accurate pension data management, supporting your team members, resolving complex cases, and maintaining compliance with LGPS regulations and service standards.

Our section utilises an IT-based LGPS administration system in conjunction with electronic document management (EDMS), workflow monitoring tools, and Microsoft 365/Office applications. Strong IT proficiency and a solid education background in Mathematics and English are required.

We support blended working arrangements, facilitating employees to balance professional and personal commitments. New team members will undergo comprehensive training based at our Goole offices before transitioning to a flexible blend of office and remote work.