Planner
Location: Birmingham

£35,819 plus annual bonus

Duties and Responsibilities

• Lead by example consistently demonstrating high standards of professional conduct and fostering a positive culture that supports a fair and consistent working environment. Encourage a high performing team mindset amongst peers and operational colleagues.
  
  
• Undertake a supervisory facilitation role to support the tasks and activities teams with a focus on collaboration and continuous improvement, to achieve department targets.
  
  
• To effectively communicate, and engage with relevant parties, in a timely manner, to share pertinent information using multiple communication methods, in person, telephone, radio comms etc.
  
  
• To be accountable for own actions, to promote and deliver a fair, consistent, and balanced approach when making decisions.
  
  
• To be accountable for and achieve, through competent planning and delivery, agreed departmental targets for average queue time, staff welfare, throughputs, and compliance.
  
  
• To ensure staffing is optimised to achieve maximum throughput, maintain compliance targets, and reduce lost time through effective planning of rotation and breaks.
  
  
• To promote and drive the daily focus on operational performance, actively engaging with continuous improvement initiatives and using data and available tools to inform decision making.
  
  
• To be adaptable, forward thinking and solution oriented, responding to unplanned events, providing clear rationale for decisions and being accountable for actions taken.
  
  
• To consistently deliver a high standard of customer service to internal and external parties to ensure that relationships are maintained and that the company's reputation and credibility is strong. Furthermore, to understand how the actions of the team affect the reputation of the business, to endeavour to resolve issues in the moment.
  
  
• To support the company customer pillar, placing them at the heart of everything we do, to appropriately balancing security compliance and customer experience.
  
  
• Ensure the operational team are working in a safe manner, promoting a positive safety culture, encouraging reporting of near misses, and actively addressing any unsafe working, using available reporting systems.
  
  
• To carry out testing of all equipment and reporting any faults.
  
  
• To co-ordinate emergency response to incidents such as security breaches.
  
  
• To carry out such duties commensurate with the grading of the post which may be determined from time to time.
  
  Candidate requirements
  
  
• Previous experience supervising a large, diverse team in an operational environment.
  
  
• Excellent organisational skills including the ability to prioritise conflicting demands without loss of quality and standards.
  
  
• Previous data analysis and planning experience in an operational, time pressured environment.
  
  
• Strong IT skills to include proficient use of computer software e.g. Microsoft Office.
  
  
• Previous experience co-ordinating responses to emergency situations to include report writing.
  
  
• Engaging, dynamic and confident communicator with well-developed interpersonal skills including the ability to persuasively influence and manage people, exercising authority appropriately.
  
  
• Ability to demonstrate consistency, impartiality, confidentiality, empathy and objectivity when dealing with people.
  
  
• Demonstrate a high standard of professional conduct, always leading by example and promoting the company's values.
  
  
• Ability to provide constructive feedback and coaching regarding areas for development to team members.
  
  
• Displays self-awareness and demonstrates a commitment to personal development and building credibility with team members, peers and managers.
  
  
• Demonstrates a pro-active, dynamic approach with a can-do attitude to problem solving when dealing with challenging situations.
  
  
• Ability to embrace change and support colleagues through the journey of learning new procedures and ways of operating.
  
  
• Demonstrate a 'think threat’ attitude and a logical decision-making process when responding to security incidents.
  
  
• Previous experience or knowledge of continuous improvement principles.
  
  
• A high standard of personal compliance and conduct