Job title: Regional Contract Manager

Location: London, Hertfordshire, Bedfordshire

Salary: 65-70k + car allowance + benefits

The role:

Our client, a leading building service provider, is seeking an experienced Regional Contract/Operations Manager to manage the Soft FM delivery across a large number of NHS sites covering London, Hertfordshire and Bedfordshire.

Responsibilities:

• Develop and implement operational procedures for the company.
  
  
• Provide strategic and tactical support to all sites within assigned portfolio of work.
  
  
• Ensure ISO compliance on-sites in the managed portfolio.
  
  
• Oversee the management of all services provided by both company staff, sub-contractors and the site-based management teams to ensure compliance with the service level agreements and budgetary considerations.
  
  
• Develop and maintain relationships with client/end user decision makers.
  
  
• Ensure professional quality of service delivery and compliance with legislative requirements.
  
  
• Assist in the development of proposals including client liaison, input into design and developing of service delivery proposals and business growth.
  
  
• Set and oversee the budgets for each site within your managed portfolio.
  
  
• Project management of new initiatives from inception to successful completion.
  
  
• Provide monthly reports and management information in line with client requirements.
  
  
• Drive forward both service accreditations, social value and environmental agendas.
  
  
• Ensure compliance with all aspects of the contracts, and responsible for all aspects of health and safety on site
  
  Candidate spec:
  
  
• Strong numeracy and literacy skills
  
  
• Operational knowledge of multiline budgets and P&L accounts.
  
  
• Excellent interpersonal skills (communication, presentation, persuasion and motivation)
  
  
• Proven experience of managing outsourced commercial Soft FM services.
  
  
• Knowledge of Social Value measurements tools (Beneficial but not essential) TOM Themes - Outcome - Measures.
  
  
• Excellent organisational skills
  
  
• Knowledge of NHS 2021 Cleaning standards
  
  
• Food Safety Level 3 (Level 4 Desired)
  
  
• Computer literate – Microsoft packages including Excel, Power BI and the use of people management software
  
  
• People Management Skills
  
  
• IOSH (NEBOSH desired)
  
  
• Social values knowledge (Desired)
  
  
• Driving License