Job reference number 315725

Sales Development Manager - London (Hybrid)
Competitive salary 
Car allowance £4200 or £3700 cash equivalent, full family private healthcare, 18% annual bonus potential, generous annual leave offering of 27.5 days, plus bank holidays, increasing to 30 days after 10 years service, company pension scheme with highly competitive contribution rates
 Permanent, Full time 

This is a Hybrid working role with a requirement to attend our Farringdon office, with flexibility required in line with business needs. 

Be instrumental enhancing Royal Mail and Parcelforce customers’ global reach across 200 countries.  Join a team that is solely focused on improving our proposition to thousands of account customers, from SMEs exporting for the first time to major e-commerce firms with established overseas markets.  Our International team is dedicated to growing our customers’ export business and driving significant profit to the company.

There’s never been a better time to join RMI as we enter a period of significant transformation, entering hyper-growth for the group that positions the brand at the forefront of the market.

We are seeking an experienced Sales Development Manager with a specific skillset associated with International selling, critical in driving a perception change that will deliver incremental revenue growth. Reporting into the Head of Export Sales, this role is responsible for targeted International development and prioritisation activity across multiple sales teams and customer sectors.

About the role 
•    Agrees, develops, and deploys strategic and targeted interventions (e.g., pipeline management, upskilling, product collateral dissemination) to support seven International Business Development Managers, c.35 International Champions, and the broader salesforce (c300), ensuring a sharp focus on international export growth opportunities
•    Owns, refines, and continuously improves the performance management framework, ensuring alignment and collaboration between RM International Commercial and Sales teams
•   Ensures that critical market intelligence and insights are accessible and actionable, enabling the International and Sales teams to focus on high-opportunity, high-risk, and high-growth areas
•    Provides clear strategic direction and establishes areas of focus for the network of c35 International Champions, while driving alignment with 30+ Sales Team Managers to unify international and domestic sales efforts
•    Leverages insights, market trends, and sales analytics to define and prioritise key international focus areas, collaborating closely with Sales Leadership to execute effectively
•    Designs and leads tailored interventions for specific customer segments, such as SMEs, marketplaces, key accounts, RM, and PFW, driving impactful and measurable outcomes
•    Tracks and owns the commercial revenue impact of activities, contributing to a revenue target of c£300m, with a focus on prioritising profitable and scalable initiatives

About you 
To truly excel in the role, you will possess the necessary skills and experience listed below -

•    Confident and dynamic, able to deliver compelling and effective interventions to diverse sales teams with varying levels of experience, while tailoring interventions and analyses to the unique needs of each customer sector

•     Possesses a strong commercial acumen, with deep understanding of the sales cycle, customer motivations and drivers, and how to generate profitable growth through strategic budgeting and operational management
•     Exceptional communication skills, with the ability to engage and influence a wide variety of audiences, including senior directors, cross-functional teams, and external stakeholders
•     Comprehensive understanding of the broader IDS business, including its markets, customers, and the operational structure of sales processes and organisations
•     Skilled in setting realistic yet challenging KPIs, with a focus on monitoring and evaluating the impact of interventions to continually refine and improve outcomes
•     Self-motivated and proactive, with a willingness to take ownership of their own performance while fostering a culture of growth and accountability across the teams they support

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you. 

Extra Benefits
•   RMG Share Schemes- partnership and matching share offer
•   Family friendly support- enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Discounts and offers- there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
•    Supportive and generous companysick pay
•   Your Wellbeing- you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
•    Lifestyle benefits- You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.  
•    Financial support- information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
•    Your peace of mind with- Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
•    Free & discounted RMG products- free keep safe & redirection, partner discounts 
•    Free stampsat Christmas
*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses. 

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations. 

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate. 

For more information on Royal Mail Group and our values please click here:https://www.internationaldistributionsservices.com/en/about-us/

Next Steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold Interviews at the end of Janurary/start February. 

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people. 

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. 

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Sunday 12 January 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

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