Spa Receptionist

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King’s Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it’s a place to belong, grow and be part of something extraordinary.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

28 days holiday (including Bank Holidays), with increasing entitlement based on length of service. Annual Performance Review pay adjustments. Complimentary gym and spa access. Free meals while at work. Dry-cleaning service availability for uniforms.  Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more. 50% discount at any of the St. Pancras outlets. Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries. Travel ticket season loan. Life Assurance Scheme Cycle to work scheme. Employee Assistance Programme access. Mental Health First Aiders within the team Comprehensive Training and Development programme participation. Awards and recognition celebrations, among many other benefits Outstanding Wellness program

Position summary: 

As a Spa Receptionist at St. Pancras London, you are the first point of contact for all spa guests, creating a warm and welcoming atmosphere from the moment they arrive. You are responsible for managing spa reservations, coordinating guest schedules, and ensuring smooth front-of-house operations with efficiency and professionalism.

With strong communication skills and a guest-centric approach, you provide accurate information on treatments, products, and facilities while promoting spa services and retail offerings. You maintain a polished reception area, uphold brand standards, and assist with administrative tasks to support the overall success of the spa team.

Responsibilities:

Support the Spa Manager in overseeing daily operations to ensure a smooth and elevated guest experience.

Provide a warm, professional, and welcoming first impression for all guests entering the spa. Manage spa reservations efficiently, including bookings, cancellations, and daily scheduling to ensure optimal therapist and treatment room utilisation. Actively promote and sell spa memberships, packages, and special offers to drive revenue and client retention. details to support personalised service. Handle guest inquiries via phone, email, and in person, providing detailed information about treatments, facilities, and retail products. Promote retail products and treatment enhancements to support sales and maximise the guest experience. Collaborate closely with therapists and spa leadership to ensure a smooth flow of appointments and adherence to daily schedules. Keep the reception area and retail displays clean, organised, and aligned with brand presentation standards. Process payment types for spa services and retail sales such as room charges, cash, checks, debit, credit and gift vouchers. Process adjustments including discounts, voids, refunds, paid outs, and miscellaneous charges in compliance with accounting policies.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.