Strategic Industry Expert (Exchange data)

Job Description

The Role

Aligned with Fastmarkets' vision of being a customer-centric organization, the Strategic Industry Expert (SIE) is a key commercial role. The role is aimed at developing strong understanding of our largest customers’ strategic priorities, tailoring our solutions to specific customer objectives and ensuring the solution is well adopted.

We are looking for an experienced professional who understands and has worked with exchange data – has a granular understanding of how it’s used across different use-cases and is able to support the growth of our commodity exchange data offerings. You will work closely with our sales & product team to ensure our exchange data offerings are well positioned in front of customers and will lead the external customer engagement to surface our exchange data offerings and develop a tailored solution to customers’ use-cases.

Your responsibilities will span pre-sales (solution design, client engagement, technical validation) and post-sales (implementation support, integration guidance, and ongoing optimization).

Key Responsibilities:

Pre-sales:

• Identify targeted prospects within our customer base for high relevance exchange data customers
• Co-lead customer interactions with our sales teams to present exchange data solutions as an expert and address customer needs to specific use-cases
• Maintain strong relationships with exchange data clients to ensure satisfaction and identify upsell opportunities.
• Partner with sales and business development teams to understand client requirements and design tailored exchange data solutions.
• Deliver technical presentations and product demonstrations to prospective clients.
• Translate complex data delivery and integration requirements into clear, actionable solution proposals (co-led with sales teams)
• Act as a subject matter expert on exchange data licensing, entitlements, and delivery mechanisms

Post sales & collaboration:

• Lead onboarding and implementation of exchange data solutions for new clients.
• Provide technical support and guidance during integration, ensuring smooth data delivery and compliance with licensing terms.
• Work closely with Product, Engineering, Legal, and Compliance to ensure solutions meet internal standards and external regulatory requirements.
• Support the development of scalable sales enablement materials to position exchange data solutions with customers at scale.

Qualifications

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• 5-10+ years of experience in LME exchange data – likely but not limited to a junior trading role, exchange operations role or exchange data sales.
• Commercial acumen to understand relevance and criticality of exchange data offering in specific customer context/organisations
• Strong understanding of exchange data customer workflows and the application of exchange data is specific use-cases
• An understanding of exchange data solutions in the market and ability to position our offerings with a differentiated value proposition
• Excellent communication skills, with proven success in both one-on-one and large group presentations.
• Strong collaboration and influencing skills; a true team player with the ability to work effectively across departments – particularly with product teams.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities.
• Good to have: Understanding of sales processes for market/data intelligence products, Proficiency in CRM systems (e.g., Salesforce) and other relevant sales technologies.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Additional Information

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
  
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
  
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
  
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
  
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
  
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.