Casework Officer (Call Handling) - Welsh

Bridgend
1 month ago
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Ombudsman Complex Complaints Adjudicator

Children’s Peripatetic Manager

Swyddog Gwaith Achos (Delio â Galwadau) £29,094-£30,060 - (1 x siaradwr Cymraeg rhugl yn hanfodol, 1 x siaradwr Cymraeg yn ddymunol)

Dyddiad Cau: 17:00, 02/04/2025

Y Cyfle

Mae Yolk Recruitment wedi partneru ag Ombwdsmon Gwasanaethau Cyhoeddus Cymru i ddod o hyd i 2 Swyddog Gwaith Achos (Delio â Galwadau).

Gan gynnig trefniadau gweithio hybrid, gweithio hyblyg gyda lwfansau gwyliau blynyddol hael, pensiwn y gwasanaeth sifil, DPP ac ystod eang o fuddion iechyd a lles, ystyrir yr Ombwdsmon yn gyflogwr delfrydol i geiswyr gwaith ledled Cymru a thu hwnt. Oherwydd natur y swydd hon, rhagwelwn y bydd angen i'r rolau hyn fod wedi'u lleoli yn y swyddfa yn bennaf ar gyfer hyfforddiant cychwynnol.

Mae'r Ombwdsmon wedi ymrwymo i gyfle cyfartal ac yn gwarantu cyfweliadau ar gyfer ymgeiswyr ag anableddau sy'n bodloni'r meini prawf dethol hanfodol.

Pwrpas y Rôl

Mae'r rhain yn rolau lle bydd eich gwasanaeth cwsmeriaid rhagorol yn dod i'r amlwg, lle byddwch yn delio ag ymholiadau a chwynion gan y cyhoedd ac yn datrys ac yn uwchgyfeirio lle bo angen, ynghyd â drafftio a chyhoeddi hysbysiadau penderfynu perthnasol. Byddwch yn:

Gosod achosion ar y system rheoli achosion.
Cymryd cwynion llafar gan achwynwyr (yn Gymraeg ar gyfer y rôl sy'n siarad Cymraeg).
Cofnodi'r post a delio â phost i'w danfon y Tîm.
Prosesu cwynion a gohebiaeth a geir trwy 'Holi', gan gynnwys gwrthodiadau uniongyrchol, megis cwynion sy'n amlwg y tu hwnt i awdurdodaeth.
Diweddaru'r system rheoli achosion fel bo angen.Gofynion

Bydd y Swyddog Gwaith Achos llwyddiannus (Delio â Galwadau) yn bodloni'r rhan fwyaf o'r meini prawf canlynol:

Siaradwr Cymraeg rhugl (ar gyfer 1 o'r 2 swydd). Mae'r Gymraeg yn ddymunol ar gyfer y swydd arall, ond nid yw'n hanfodol).
Cymhwysedd profedig â systemau TG.
Sgiliau cyfathrebu ysgrifenedig a siarad ardderchog
Chwaraewr tîm cryf ond hefyd yn gallu gweithio'n annibynnol.
Gallu bod yn arwahanol a deall yr angen am gyfrinachedd.Buddion

Bydd y Swyddog Gwaith Achos llwyddiannus (Delio â Galwadau) yn cael ei wobrwyo â'r canlynol:

Cyflog o £29,094
Cynllun Pensiynau'r Gwasanaeth Sifil
32 diwrnod o wyliau blynyddol + gwyliau banc
Cynllun amser flexi
Aelodaeth Gampfa am bris gostyngol a nifer o fuddion eraill.Ai dyma'r swydd i chi?

Yolk Recruitment yw'r partner recriwtio yr Ombwdsmon ar gyfer y swydd wag hon ac felly bydd pob cais yn cael ei reoli gan y tîm yn Yolk yn dilyn proses recriwtio deg a thryloyw yr Ombwdsmon ei hun.

Gallwch ofyn am becyn ymgeisydd sy'n cynnwys y Disgrifiad Swydd llawn a Manyleb y Person gan Richard Coombs yn Yolk Recruitment.

Gallwch ymgeisio yn Gymraeg neu yn Saesneg. Ni fydd ceisiadau Cymraeg yn cael eu trin yn llai ffafriol.

Mae OGCC yn cynnal gwiriadau cyfryngau cymdeithasol ar yr holl ymgeiswyr llwyddiannus a bydd gofyn i chi ddarparu manylion eich cyfrif cyfryngau cymdeithasol er mwyn i'r gwiriadau ddigwydd. Mae hwn yn amod o unrhyw gynnig

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