Role: Customer Service Advisor- Business

Location:  Whiteley, Hampshire

Competitive Salary: £25,000 per annum

Fantastic Hours: Monday to Friday 08:30 - 17:30

The task at hand: The Customer Service Advisor – Business offers an exceptional level of service to Onecom customers, ensuring that every communication is both a professional and positive experience. The service provided must be pro-active, timely and informative, balancing the needs of both the business and the customer.

The ideal candidate:  

- Excellent communication and organisational skills.

• Able to work well under pressure and remain calm in stressful situations.
  
  
• Customer focused and passionate about service.
  
  - Able to work to strict deadlines and prioritise workload.
  
  
• Strong attention to detail and accuracy.
  
  - Great business sense and commercially aware of the consequences of decision making, striking the right balance between customer service and profit.
  
  
• Has a confident and persuasive manner.
  
  - Strong problem-solving skills
  
  What you’ll be busy doing: 
  
  
• Support a portfolio of accounts.
  
  - To provide support to our customers, the sales teams, and members of your own team.
  
  - Display a polite and professional telephone manner at all times.
  
  - Liaise with business customers in resolving problems and answering queries via telephone, email and web chat, working to a ‘first call’ resolution target.
  
  
• To play an integral part in building relationships with our customers and a key role in the management and retention of the customer now and in the future.
  
  - Managing relationships at all points up to Director level.
  
  -The escalation point for every eventuality – inspiring confidence in the customer as the ‘goto’ contact. 
  
  - To manage and maintain bespoke and complex accounts, each with varying requirements.
  
  - Bespoke reports generated for selected customers.
  
  - Process management - pro-active to a very high degree, ensuring that the customer never has to chase us for an update on any query.
  
  
• Become proficient in Onecom’s internal systems manage customer updates, changes and orders.
  
  - Attend online meetings with potential and existing customers.
  
  Onecom Perks and Benefits:  
  
  Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year
  
  Birthday Break: Day off for your birthday, during your birthday month
  
  MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks
  
  Electric Car Scheme: Lease a brand-new electric car through our EV Scheme
  
  Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support
  
  Pension: We offer 9% combined pension contribution
  
  Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support
  
  Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption
  
  Rewards: Quarterly employee reward programme and annual awards
  
  Discounts: Discounts on tech 
  
  Referral Incentive: You’ll receive a bonus for each successful friend or family member you refer
  
  Socials: Work hard and play hard with our all-expenses paid company events and parties
  
  Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners
  
  Academy: Limitless professional development with access to our in-house training academy
  
  Who we are 
  
  Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. 
  
  We’ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. 
  
  We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. 
  
  Equity, Diversity & Inclusion 
  
  Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. 
  
  Notice to Recruitment Agencies 
  
  Onecom operates a direct sourcing model and does not accept speculative CVs