Key Accountabilities & Responsibilities Sales • To provide the customer with enough choice, advice and aftersales to leave a lasting impression of the Depot • To achieve and exceed individual and Depot targets • To negotiate prices ensuring you are maintaining growth on your margin • Manage and maintain your own lead bank, keeping it updated and staying in contact with the customer • To provide potential and existing customers with the highest level of service • To assist with any other reasonable request in order to fulfil the requirements of the business and smooth operation of the depot Design • To plan and design inspirational kitchens using the Company's range of products • You will be required to visit sites to measure and evaluate the customer's needs • To effectively communicate with builders and the end user, amending plans as required • An essential part of this role is using your product knowledge confidently, to ensure that you deal with customer enquiries before, during and after sales • Ensure compliance with Health & Safety Regulations whilst in the depot and while on site visits This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role. Key Performance Indicators • Positive customer feedback and progress through 1-2-1 reviews • Sales revenue generated from kitchen plans • Targets met or exceeded Key Challenges • Build and maintain relationships with customers and fellow team members, while working towards your individual targets • Constantly reviewing the new products and staying commercially aware demonstrating credible product knowledge • Manage your lead bank to reach its full potential, providing excellent customer service and staying in contact with the customer during the process • Effectively influencing the customer and making persuasive recommendations on how to proceed with their kitchen design needs and closing the sale • Maintaining a high calibre of work at all times, whilst staying organised and motivated in a positive manner. About You: • Excellent customer service skills • Proven experience in sales and exceeding targets • You will have strong creativity skills • You must hold a full valid UK driving licence and have access to your own vehicle for business use • Excellent planning and organising skills with high levels of accuracy • Previous design (CAD) experience is preferred but not essential Data Protection All employees must not, without permission, disclose any information regarding staff. In instances where it is known that a member of staff has communicated information to unauthorised persons, those staff may be liable to disciplinary action up to and including summary dismissal
As a Kitchen Sales Designer, you will support our Trade customers, by turning their clients'dream kitchens into a reality. Meeting end users in their homesyou will listen to their vision, seek to clearly understand their needs, and offer your expert advice. You will thenplananddesigninspirationalkitchensthat exceedtheir expectations for both design and utility.You will have the confidence to negotiate with our Trade customers, whilst promoting and protecting the integrity and value of the design and the quality of our products.
Skills and attributes you need to be a successful Kitchen Sales Designer:
Customer service
Thrives in fast-paced environments
An eye for design
Previous sales experience
Prioritisation and organisation skills
Curious learner
Results driven
Full UK Driving license
Access to your own vehicle
Previous design (CAD) experience is preferred, but not essential
It doesn't matter if you haven't worked in this industry or as a Kitchen Sales Designer before, as we will offer you face-to-face and online training via our own Howdens Academy, which will cover everything from kitchen measuring & compliance, inspirational design, technical product knowledge, and sales skills. We're looking for people who are enthusiastic and energetic with a passion to deliver excellent customer experiences that lead to sales.
What you get from us as a Kitchen Sales Designer:
Competitive salary
Monthly depot bonusOTE
Competitive Pension Plan with a maximum company contribution of 12%.
Team incentives and outings
24 days holiday, rising to 26 days after 5 years
Staff discount on Howdens products
Buy as you earn share scheme
About Howdens:
Howdens Joinery is the UK's number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe - making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens - and why we have been named one of the10 Best Big Companies to Work For.
How to apply:
When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We're working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email (url removed) with the job title and location, and we will be happy to help you.
Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
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