Matron
Streatham, London
Salary £55,000
37.50hours per week

Main duties

The Matron will undertake advanced clinical assessment, needs identification, planning, case management and coordination of care for residents at British Home.

They will work proactively to reduce unplanned hospital admissions and facilitate discharge from hospital for care home residents working with the Admissions and Discharge coordinator.

They will support the RHM to lead on all compliance, audit and assurance matters for the Home with the senior nurses.

Accountable to:

Registered Manager

Job Overview:
(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required)

To provide expert clinical case management and support for patients with complex care needs living in BH, who are at risk of deteriorating health that may result in declining quality of life or avoidable hospital admission.
To practice as a senior clinical professional for at least 25% of the role, with professionalism, authority, expertise, acting as a role model for other nursing and therapy staff.
You will diagnose, prescribe, and implement a range of core interventions with an emphasis on avoiding hospital admission or an unnecessary longer length of hospitalisation.
To work collaboratively with multi-disciplinary teams internally and externally.
Lead and participate in the development, implementation and evaluation of health care services and inter-professional work groups.
With the RHM provide the highest standards of resident care through ongoing assessment, planning implementation and evaluation of care plans.
To actively safeguard and promote the welfare of adults.
Ensure the efficient and effective operation of the service; by supervising and directly managing associated nursing, therapy and departmental teams.
Planning care interventions for people with multiple and complex long-term conditions, working with the multi-professional team to positively lead the clinical team to support outstanding care delivery.
To lead and support senior nursing colleagues to conduct quality audits and service improvement projects across British Home.
To act as a coordinator for internal and external clinical team communication
To promote accountability and professionalism in the clinical team.
To provide senior clinical support, oversight, and training to meet the complex needs of residents.
To be actively involved in clinical business development, including service planning.
To manage the service in accordance with the Registered Manager, Director of Care and Registered Provider.
Deputise for the Registered Manager
To ensure practice is in line with legislative requirements, relevant regulations, in line with best practice and within the financial plans agreed from time to time with the Registered Provider.

Matron - Working Hours:

5 days over a 7-day period with varying day, evening and weekend shift patterns, and on call duties as agreed with the manager.

Responsibilities and Duties of the Job

Matron - Role Specific Duties:

Support the RHM to lead and manage the clinical operations at British Home, including line management and supervision of nursing and care colleagues.
Support the RHM to lead and co-ordinate relationships with external and internal teams to facilitate excellent clinical care.
Ensure Residents are at the heart of care delivery and their wishes and preferences enhance their wellbeing, working closely with the Head of Therapy.
Be accountable for the delivery of clinical audits and service improvement projects as required.
Compile clinical quality audit, compliance and assurance reports to ensure standards of clinical practice are maintained in accordance with policies, procedures, regulation, and through the essence of care benchmarking.
Provide clinical support, oversight, and training for the clinical team to manage the complex needs of residents.
Support in complaint and safeguarding responses as required, including undertaking root cause analysis investigations.
Support Admission & Discharge planning alongside the Admission and Discharge Co-ordinator and Head of Therapy.
Undertake all aspects of medicine management in line with legal, professional, and regulatory requirements.
Be responsible for promoting and safeguarding the welfare of those individuals they support. Actively respect patient’s privacy and dignity and protect their property and possessions.
Assist with the investigations of complaints, participate in the risk management process, critical incident reporting, evaluation, dissemination and change in practice.
You will have a responsibility to understand and follow BH policies and procedures.
Participate in the service planning and nursing strategy within BH and promote its implementation within practice.
Ensure that all aspects of professional behaviour as required within the NMC Code of Professional Conduct are always followed.
Delivery of prescribed medication following patient assessment with responsibility and accountability for risk management and with-holding medication when appropriate and notifying medical doctor
Able to maintain a high level of performance and be goal and outcome focussed when faced with opposition or when working under conditions of pressure.
Work with a high degree of autonomy and professional accountability.
Deal empathetically with sensitive information, to include discussing patient’s changing condition with patient and/or carer.
Able to keep accurate contemporaneous documentation and care-plans in line with Organisation policy and NMC code.
Able to provide high quality written reports and any other written documentation, as necessary.
Able to listen and empathise with the needs and wishes of users and their careers.
Provides and receives complex, sensitive information to patients/relatives and colleagues and with empathy, persuasion and reassurance and ensure information is clearly understood, where there may be barriers to understanding
Ensures effective collaboration and communication with multidisciplinary team, patients, carers, family and significant others, co-ordinating care and fostering effective working relationships to achieve best health outcomes
Actively listens, draws out information and checks understanding.
Empathises with others and considers their needs and feelings.
Expresses information effectively and accurately, both orally and in writing, adjusting language and style to recipients and considers their frame of reference.
Accurately records patient information, progress and current status ensuring changes in patient/clients’ condition are shared with the multi-disciplinary team in a timely manner.
Ensures patient confidentiality is always maintained.
Able to effectively communicate at all levels of the organisation; to a variety of health professionals, users, and carers, to provide the best outcomes.
Complete and submit statistics including performance indicators and returns at the required time
Working with Others
Develop effective working relationships with other employees within The British Home
Work in cooperation with members of the multi-disciplinary teams to maximise opportunities for Residents
Leading by Example
Work within the NMC Code of Conduct
Seek opportunities for personal and professional growth.
Be a role model for other carers and be an ambassador for the service.
To provide leadership and line management to the care and nursing teams within the British Home
To provide nursing care in accordance with current best practice, according to policy and procedures, agreed standards, legislative requirements, relevant regulations under the direction of the manager and within the financial plans agreed from time-to-time.
To lead on clinical audits and service improvement projects as requested by the Matron, Registered Manager and Director of Care.

Matron - Personal Responsibilities:

Be registered with NMC and work within the Code of Conduct
To comply with NMC requirements with revalidation every 3 years; this will require, (among other measures), obtaining practice-based feedback, reflective discussions, written self-reflections on practice, and obtaining confirming evidence of continued adherence to the NMC codes of practice from a health care professional, normally the line manager.
To hold, or be willing to work towards, appropriate postgraduate qualifications.
Attending statutory training and any other training as directed by management.

Matron - Specific Requirement for Qualifications

Excellent standard of written and verbal English to enable Good English - Written and verbal
Registered with relevant body eg.NMC
Level 1 Registered Nurse qualification
Maintain PDP attending workshops commensurate with the role to develop and maintain best practice
Supervisory or management qualification

Matron - Specific Requirement for Skills

Proficient Written Skills
Maintain all Care Plans/care records in accordance with the British Home policies and audit care records to ensure compliance
Write reports on behalf of BH and the RHM as required to support strategic and operational delivery.

Matron - Problem Solving Skills

Able to effectively communicate at all levels of the organisation; to a variety of health professionals; users and carers, to provide the best outcomes.
Able to provide the interface between hospital and primary, community and social care settings.
Planning care interventions for people with multiple and complex long-term conditions, working with the multi-professional team
Able to keep accurate contemporaneous documentation and care-plans in line with Organisation policy and NMC code.
Able to provide high quality written reports and any other written documentation as necessary.
Able to listen and empathise with the needs and wishes of users and their careers.
Ensures effective collaboration and communication with multidisciplinary team, patients, carers, family and significant others, co-ordinating care and fostering effective working relationships to achieve best health outcomes
All registered Nurses need to be able to adapt and address problems quickly.
Plan, develop, implement, assess approaches to promote health and well-being.
Recognise and report situations where there might be a need for protection.
Promote the effective resolution of team conflicts.
Share in the development of strategic plans of the British Home
Conduct mock inspections of the service and action plan the shortfalls identified

Matron - Communication Skills

Supervise and communicate effectively with staff to ensure that shifts run smoothly, making sure all work is carried out in an organised and efficient manner taking into consideration people’s preferences.
Liaise appropriately with all visitors and callers to the British Home
Undertaking and undergoing formal supervision, reviews and appraisals
Expresses information effectively and accurately, both orally and in writing, adjusting language and style to recipients and considers their frame of reference.
Accurately records patient information, progress and current status ensuring changes in patient/clients’ condition are shared with the multi-disciplinary team in a timely manner.
Ensures patient confidentiality is always maintained.
Able to effectively communicate at all levels of the organisation; to a variety of health professionals; users and carers, to provide the best outcomes.
Complete and submit statistics including performance indicators and returns at the required time.

Matron - Leadership and Management

Effectively and efficiently manage the financial resources of designated areas to achieve budgetary control, cost improvements and efficiency savings to provide a cost-effective service.
To lead the development of nursing practice, exploring new roles, ways of working for nurses to support and achieve key targets.
Investigate and draft responses to complaints received, ensuring response times are adhered to meet with complainants as requested. Formulate action plans for issues raised through the complaints process and ensure these are completed.

Specific Requirement for Previous Experience
Previous experience of working in similar environment
Previous experience of working in similar supervisory role
Experience of working with Residents, in particular, those that may have additional support needs
Knowledge of rota planning, ensuring adequate staff with correct skill mix and fair allocation of off duty/annual leave
Values-Based Personal Qualities

Area Specific Requirement

Individual

Involve residents, families, external agencies and colleagues
Speak up when things go wrong

Rehabilitation

Understand person-centred care and can demonstrate treating people as individuals and respecting choices
Promoting independence and encouraging appropriate risk taking

Integrity, Diversity, Openness and Honesty

Ensuring no one is discriminated or excluded
Understand human rights and Impact on care delivery
Facilitating people to ‘speak up’ about concerns and acting upon them

Talent & Energy

Striving for quality in everything we do recognising and understanding what quality in care means for people using this service
Being accepting on criticism and focusing on improving
Being open to new opportunities for learning and identifying the limits of skill and knowledge

Heart of their Care

Treating people with kindness
Understanding the importance of empathy in all areas of employment
Understanding the values of others and always providing a caring service

Highest Standards

Focus on how thing could be done better and sharing ideas
Understanding wellbeing and what is important to people using this service
Improving outcomes for people
Ensuring appropriate services are provided for people using the services