Job Role: Technical Support Specialist (3rd Line)
Job Type: Permanent, Hybrid
Industry: FMCG
Location: Lifton, Devon
Salary: £42,000 to £50,000 per annum + Car Allowance + Bonus

Profile – Technical Support Specialist (3rd Line)

Our client is a leading figurehead in the UK food sector, with an unparalleled pedigree dating back to the early 18th century.

Job Role – Technical Support Specialist (3rd Line)

Our client is seeking a highly experienced 3rd Line Technical Support Specialist to join their Technical Services team. Candidates will have a strong background in 3rd line support, focusing on incident and service request management, delivering exceptional service to our business.

Duties – Technical Support Specialist (3rd Line)

• Ensure all operational activity is in line with group Enterprise Architecture principles, polices and guidelines
• Provide innovation and advice on the technologies used to support and run company environments.
• Carry out upgrades and maintenance to the technologies used to support and run Premier environments in-line with manufacturer's recommendations.
• Ability to work across organisational boundaries, facilitating collaboration, and identifying synergies and suggest efforts that equate to revenue improvements/ cost savings.
• Establish and maintain effective relationships with all IT service teams.
• Liaise with 3rd parties to ensure all outsourced technical infrastructure is running optimally.
• Ensure all our operational software, alerting and processes are updated and agreed.
• Establish and maintain effective business relationships.

Experience – Technical Support Specialist (3rd Line)

• In-depth knowledge of general networking & SD-WAN systems.
• Hands-on experience with network switching (Aruba/Cisco), routing and firewalls (Fortinet).
• Complex Aruba WiFi Infrastructure, including management software such as Clearpass.
• Detailed understanding of core IT infrastructure products.
• Practical & detailed knowledge of Microsoft AD, MCM, Print Services, Entra, InTune, AutoPilot & other similar Microsoft tools.
• Understanding of Operational Technology and IoT and how these can exist along side IT.
• Practical knowledge of Okta or similar IDP platforms.
• Experience with AWS products.
• Zoom Video Conferencing & VOIP administration.
• Microsoft Office 365 & Azure AD administration.
• Windows Desktop deployment, maintenance, and management practices (InTune/SCCM).
• Powershell & scripting capability

Candidates who are currently an IT Support Engineer (3rd Line), IT Support Analyst, Technical Support Engineer, Advanced It Support Engineer, IT Operations Engineer, Application Support Engineer, Technical Support Manager and IT Support Lead could be suitable for this role.

To make an application for this role please submit your CV to (url removed) or for more information call (phone number removed).

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