Account Executive

Reporting to the Head of Beverage Account Management, working on a hybrid basis of 2/3 days a week on site at our headquarters on Buckshaw Village in Chorley, Lancashire.

Job Description:

The Account Management function is responsible for client retention, growth and contract management. Account Managers hold the ultimate responsibility for the commercial performance of our contracts and work with various departments across the business to bring together an excellent customer experience through service, new solutions and value to maintain strong relationships.

This role supports the Account Management function in managing client relations so you will work with Account Managers to support identification of new opportunities that benefit all parties. You will provide support to Account Managers through reporting, KPI and trend analysis, to drive the effectiveness of business processes which underpin performance on our contracts. As you learn and understand our clients’ businesses and what drives them you will help form commercial initiatives and continuous improvement projects across various business functions.

This is a dynamic and rewarding role, with exposure ascross the wider business so you will work to deliver excellent customer experiences with a focus towards commercial aspects of contract management. A development pathway to becoming an Account Manager will be provided with training and opportunities to grow and learn within a commercial client facing world.

Main Duties and Responsibilities:

Provide support to the Account Management function to maintain and broaden commercial and account relationships with clients
Provide administrative support to Account Managers
Support Account Managers in the delivery of key account plans and strategic goals
Support in the resolution of client escalations
Support Account Managers in delivering an excellent customer experience
Represent TVS SCS in interfaces with the client
Maintain effective action logs to manage multiple priorities
Support the maintenance of client reports
Occasional liaison with the client accounting team to support the planning and forecasting process
Contribute ideas to develop marketing and growth strategies
Identify and attend industry and networking events to grow network
Support in identifying new potential ideas to grow our pipeline
Build and maintain strong relationships with internal stakeholders within TVS SCS
Develop industry insights and knowledge
Maintain monthly contract performance dashboards with the Account Manager
Attend client entertainment events
Support in on-time client payment in line with contracted terms

Though this position would be primarily office based at Chorley, applicants must be willing to travel and at times work from other locations, international travel may be required from time to time. Depending on experience and growth within the role, you may be asked to act as a principal manager of the relationship with the client’s management team for smaller-scale contracts, providing you with a step to becoming an Account Manager.

To be successful in this role you will need to be able to think creatively, maintain an optimistic and positive approach and be ready to learn. This is a client facing position so you will also need to have strong interpersonal skills and/or a willingness to learn these techniques.

Knowledge, Skills, Qualifications and Experience:

Essential

• Energetic and enthusiastic to create change
  
  
• Determined, empathetic and persuasive
  
  
• Pragmatic and quick to respond to challenges
  
  
• Willingness to learn
  
  
• Goal driven and focused
  
  
• Strong interpersonal skills
  
  
• Analytical and numerate
  
  
• Influencing and questioning skills
  
  
• Excellent verbal and written communication skills
  
  
• Applicants must have a valid driving license
  
  Preferred
  
  
• Experience in a commercial environment
  
  
• Able to provide innovative and well thought out solutions
  
  
• Support in the delivery of performance and financial targets, including budgetary cost control
  
  
• Commercial, purchasing, supply chain and/or operational background
  
  
• An understanding of the Beverage or Hospitality sectors
  
  
• Proposal and presentation skills
  
  
• Direct first-hand experience of dealing with clients
  
  
• Educated to degree level or equivalent
  
  In return for your hard work, we offer excellent career progression opportunities and a professional environment where you can acquire, use, and continue developing your skills.
  
  Your package will include:
  
  Competitive Salary and pension scheme with life assurance
  25 Days Holiday (plus 8 statutory Bank Holidays)
  Holiday buy-back scheme (5 additional days available)
  Employee referral scheme with financial reward
  Cycle to work scheme
  Professional Membership and Study Sponsorship
  Pass scheme (£100 to undertake training of your choice)
  Employee Assistance Programme supporting wellness with immediate access to:
  GP consultation and second opinions
  Mental health support
  Financial and Legal support
  Wellbeing and healthy living support
  
  At TVS SCS we encourage and support our employees to realise their potential. They are empowered to take initiative and achieve high impact results that really make a difference to our business and our customers.
  
  If you require any adjustments to allow you take a full and active part in the selection process, please notify us as part of your application. Please note TVS Supply Chain Solutions is an Equal Opportunities Employer.
  
  TVS have signed the Armed Forces covenant and are a forces friendly employer