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Application Support Officer

City of Westminster
1 month ago
Applications closed

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MRJ Associates are working on behalf of our client City of Westminster who are recruiting for Application Support Officer within the Local Authority paying up to £345.58.
YOUR NEW CONTRACT

  • Minimum 3 Months contract - Starting ASAP
  • 36hrs per week across a 5-day rota.
  • Payrate up to £345.58per day (Umbrella)
    PRIMARY JOB FUNCTION
    Westminster City Council believes in creating a fairer Westminster, putting residents first. We will put residents at the heart of our decisions, and campaign for a government that is on their side. We work together to adapt to the changing needs of our communities – resulting in a dynamic atmosphere where ambition, diversity and creativity are celebrated
    DUTIES AND RESPONSIBILITIES
    This role will work across the whole of the Digital and Innovation portfolio, supporting activity across core IT and technology, customer and digital, and our Smart City ambitions to make Westminster a world class city. This will require a proactive and relentless focus on delivery. The role is an enabling one, with user need at the heart of the approach taken to improve outcomes for the people of Westminster. The postholder could be asked to work in a range of ways, from being part of a Product team working to iterate a product to continuously improve and meet the needs of our users, to a member of a Project team using Agile/Waterfall methodologies to deliver agreed outcomes, or a member of a service team delivering against a set of requirements. Through the way the teams will work the postholder will drive a change to the culture of the organisation as part of the Digital and Innovation portfolio. Provide technical advice in application support for the council. Use cross-government and other shared platforms wherever possible to meet our needs. Ensure that all services built, maintained and run by your team meet user need. Keep abreast of emerging technologies so that we can experiment and implement wisely. Support roadmaps for applications and services in your area of expertise. Support operational relationships with suppliers, making sure services and products are delivered and aligned to industry best practice and regulatory and contractual requirements. Implement plans to minimise the risk of our end user device and application estate. Deliver a high quality, continually improving support service to all users, while maintaining adherence to relevant industry standards, security protocols and council policies. Deliver a gapless service wherever possible according to rota/schedule, including supporting out of hours requirements when needed.
    KNOWLEDGE, SKILLS AND ABILITY
  • Ability to understand customer values and needs at varying levels of seniority or technical ability and translate these into the provision of high-quality customer services, and the supply of technology/software.
  • Ability to work on own initiative, and to develop and deliver own work plan with minimal supervision in a busy customer facing environment.
  • Ability to manage change, and anticipate the financial, reputational and legal risks associated with changes to technology, services and staffing levels.
  • Ability to implement, administer and support applications, software, solutions and services
  • Ability to work in different models of support to maintain current and future technologies and any services that co-exist in the current environment.
  • Ability to prove, through tangible measures, sustained improvement of services managed.
  • Ability to work with contractor and supplier staff
  • Understanding of and ability to apply the most appropriate modern standards and practices.
  • Ability to deliver testing activities within development or integration activities
  • Ability to manage risk in live, including across multiple cross-dependent services.
  • Good interpersonal, networking and negotiation skills, including the ability to successfully communicate complex issues coherently and persuasively.
  • Good planning skills
  • Strong relationship skills, with the ability to create a positive working environment in which equality and diversity are embedded in every aspect of the team’s work and output
  • Passionate about diverse teams and communities
    WHAT YOU NEED TO DO NOW
    If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now

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