Assistant Branch Manager - Briants of Princes Risborough

About Briants of Risborough

Briants of Risborough, part of Lawsons, is a well-established supplier in the building and landscaping industry, known for our commitment to quality products and excellent customer service. Our team is committed to delivering the highest standards to our customers across Buckinghamshire and surrounding areas.

Role Purpose

The Assistant Branch Manager role is integral to supporting the Branch Manager in leading and motivating the team to meet and exceed sales, gross margin, and other key business targets. This role aims to grow branch sales and margins by proactively pursuing sales opportunities and developing relationships with new and existing customers.

Sales and Customer Service

In this role, you will engage with our customers over the trade counter and by telephone, acting as the first point of contact and perfect host for both our trade and retail customers. You will advise customers on suitable products and promote add-on items, maintaining a high standard of presentation within the trade counter and ensuring excellent levels of customer service at all times.

Work Hours and Location

This position requires working Monday to Friday from 07:30 to 17:00 and every second Saturday from 08:00 to 12:00, totalling 44.5 hours per week.

The position is located at our Briants of Risborough Branch -

Green Close Works, Thame Rd, Longwick, Princes Risborough, HP27 9SG.

Remuneration and Benefits

Competitive salary range from £36,000 - £40,000 depending on experience

25 days Holiday + Bank Holidays + 1 Celebration day

Pension Scheme

Death In Service Scheme

Employee Assisted Programme

Access to My Reward, including Online GP Access

Key Responsibilities

Assist in surpassing branch sales, margins, and gross profit targets

Comply with company audit requirements

Effectively respond to customer needs

Promptly and accurately handle trade counter and telephone sales and quotations

Conduct outbound calls to prospective clients to generate sales and qualify leads

Source materials to meet customer requirements for items not in stock

Maintain exceptional standards of customer service in line with Lawsons Best Practice, Standards, and Policies

Address customer queries effectively and courteously in a timely manner

Assist in stock counts, ensuring stock levels are maintained and merchandised

Prevent product loss by being vigilant

Provide feedback to management on market trends and customer preferences
Candidate Profile

Previous sales experience in a Builders Merchant is essential

Demonstrates a positive, friendly attitude and enjoys management tasks to drive sales

Promotes and adheres to company culture, values, and professionalism

Possesses excellent interpersonal skills and confidence when approaching customers

Excels in communication, influencing, and negotiating

Experience in developing positive trade customer relationships

Strong IT skills

Highly motivated with a target-driven attitude

Proficient in multitasking and effective time management

Competent in using CRM systems and phone systems

Professional approach with a commitment to company values