Business Service Manager

Harlow
3 weeks ago
Create job alert

Business Services Manager – Essex- £32,000-£40,000

Business Services Manager Package Overview:

  • £32,000-£40,000 (negotiable based on experience)

  • Full-time, Permanent Position

  • Essex, Commutable from Hertford, Harlow, Chelmsford & Woodford areas

  • Fire and Security Sector

    Business Services Manager Company Overview:

    We are currently looking for a Business Services Manager to oversee the Service Administration and Costings teams in the fire and security sector. You will be responsible for achieving company KPIs, managing performance metrics, and improving service delivery.

    Key Responsibilities:

  • Supervise, train, and develop team members to maximise performance.

  • Manage staffing levels, including leave and recruitment, to meet KPIs

  • Manage Service Desk and Costing Operations teams, setting objectives and overseeing performance.

  • Align team priorities and KPIs to ensure consistent development.

  • Oversee administration quality, including call triage, routing, scheduling, customer liaison, and supplier communication.

  • Ensure job costing adheres to contract rates and maintains profitability.

  • Organise Costing team workload to meet financial timelines and ensure timely customer payments.

  • Support field operations with Service Desk performance, driving service excellence.

  • Work with Team Leaders to track KPIs, analyse results, and recommend improvements.

  • Monitor administrative and costing performance with the Service Delivery Lead, identifying improvements.

  • Forecast workstream volumes to plan and allocate tasks across teams.

  • Advise on service delivery approaches to meet SLAs throughout the contract lifecycle.

  • Monitor engineer compliance with processes, escalating issues as needed.

  • Build customer relationships to assess performance and identify improvements.

  • Ensure consistent communication within the Business Services department for effective information flow.

    Skills/Experience Required:

  • Experience in a Customer Service or operational service delivery role at Team Leader or Supervisory level, preferably in a Call/Contact centre.

  • Preferred background in scheduling, reporting, call flow, analytical tasks, and compliance/administration management.

  • Strong experience in managing high-volume internal and external relationships.

  • Excellent persuasion, negotiation, and influencing skills.

  • Commercially aware with the ability to balance business needs within budget, resources, and time constraints; capable of understanding financial documents (e.g., P&Ls, balance sheets).

  • Strong verbal and written communication skills.

  • Proficient in IT, including Outlook, Word, and database management (Tesseract 5.1 experience is a plus).

  • Advanced Excel skills for data analysis and comparison.

    Apply now!

    Get Staff acts as an employment agency for permanent recruitment and an employment business for temporary workers. If you haven't been contacted within 7 days, your application has been unsuccessful.

    Keywords: Business Services Manager, Fire and Security, Service Desk, KPI Management, Operations, Performance Management, Fire Safety, Security Systems

Related Jobs

View all jobs

LCV Sales Executive

LCV Sales Executive

Group Procurement Manager

Business Development Manager – M&E Building Services

Business Development Manager

Business Centre Manager

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Contract vs Permanent UAV Jobs: Which Pays Better in 2025?

Unmanned Aerial Vehicles (UAVs)—commonly referred to as drones—are fast becoming indispensable in industries from construction and agriculture to filming, logistics, and defence. Advances in sensor technology, autonomous flight, and data analytics enable UAVs to capture critical insights, streamline operations, and revolutionise existing workflows. As a result, the UK UAV job market has exploded with opportunities for pilot operators, aeronautical engineers, data analysts, and entrepreneurs. Amid this rapid expansion, UAV professionals face a crucial choice: Should they work as day‑rate contractors, sign fixed-term contracts, or go permanent? Which arrangement promises higher pay in 2025, and what does each model imply for job security, skills development, and career progression? This comprehensive guide unpacks the pros, cons, and earning potential of contract vs. permanent UAV roles, providing sample scenarios to illustrate real-world take‑home pay. Whether your expertise lies in flight control systems, mission planning, embedded software, or UAV data processing, read on to discover which employment path best aligns with your financial goals and professional ambitions.

UAV & Drone Jobs for Non‑Technical Professionals: Where Do You Fit In?

Drones Need More Than Joystick Skills From Royal Mail trials on Scottish islands to BT’s drone‑enabled mobile towers, unmanned‑aircraft systems (UAS) are scaling fast across the United Kingdom. Civil Aviation Authority (CAA) data show over 9,200 commercial drone operator permits (OA/PDRA) in force by January 2025—up 34 % year‑on‑year. PwC’s Skies Without Limits 2.0 forecasts that by 2030 drones could deliver £45 billion in UK economic uplift and 650,000 jobs. Yet adverts often focus on remote pilots and aeronautical engineers. The reality? 41 % of drone‑sector vacancies highlight operations, compliance, sales or programme management rather than stick‑time or soldering (UK Drone Industry Barometer 2024). Whether you’re skilled at logistics, regulatory affairs or storytelling, there’s a seat for you in the cockpit—without logging 1,000 flight hours. This guide explains the fastest‑growing non‑coding, non‑pilot roles, the transferable expertise you may already possess, authentic transition stories and a 90‑day plan to launch your UAV career.

QinetiQ UAV Jobs in 2025: Your Complete UK Guide to Joining the Team Behind Banshee, Crewed–Uncrewed Teaming & Next‑Gen Drones

From the high‑speed Banshee target drone roaring over the Hebrides range to the UK’s first crewed–uncrewed teaming trial between a jet and swarm drones in 2024, QinetiQ has carved out a leadership position in unmanned aerial systems (UAS). The company’s growing portfolio spans design, manufacture, test, evaluation and in‑service support—offering UK engineers and pilots a rare chance to work end‑to‑end on cutting‑edge UAV technology without leaving the country. A quick scan of the QinetiQ careers portal shows roles open across systems engineering, flight software, operations and product support. (careers.qinetiq.com) Whether you dream of writing guidance code for swarm autonomy, flying targets at 350 knots for missile‑defence trials, or helping the RAF certify the next unmanned combat air vehicle (UCAV), this guide explains how to land a QinetiQ UAV job in 2025.