Commercial & Project Manager

Commercial & Project Manager

Norfolk (with flexible working and some WFH/Remote)
Fixed Term Contract 12 months (with potential to extend)
Full time (37 hours) or part time (minimum 3 days/week)
Salary £30,000 to £35,000 per annum/pro rata

You're someone who thrives when there are ideas to shape and the chance to make a tangible difference. This role isn't just about keeping things running - it is about helping an organisation evolve and grow in a way that's smart and sustainable and rooted in real purpose.

As our Commercial and Project Manager, you'll be joining an enthusiastic and friendly team at a pivotal moment. Working closely with the Director you'll help shape how we generate income, use our space and connect with our audiences - all with the aim of securing a sustainable future for the charity and the communities we support.

You'll explore ways we can better use our venue and facilities, develop and lead marketing campaigns, and identify opportunities for income through events, sponsorship and partnerships. Alongside this you will design better processes, track our progress, support strategic planning and manage/mentor a small team, helping bring people together across different functions.

This role needs someone comfortable juggling detail and big-picture thinking - someone who can manage a budget, write a report, and then dive into a team discussion about new ideas. You'll be someone who enjoys working both independently and as part of a collaborative tam, with strong communication skills and a willingness to ask questions and make things happen.

You do not have to have every experience, but we are looking for someone who can demonstrate project management experience, understand resource planning with a creative approach to marketing and income generation.

This role is an opportunity to make a tangible difference - shaping not just what we do, but how we do it.

About Wells Maltings
We are a vibrant cultural, heritage and community venue delivering a diverse programme of events set in the Norfolk coastal town of Wells-next-the-Sea.
We are a charity and are not in receipt of any funding outside of that we self-generate from our programme of events, our café and hire spaces and through sponsorship and fundraising. Find out more about us at:

About the Role
This is a new role designed to support our strategic plan for the coming year; the key aim of which is to increase our revenue base and optimise our practices and systems to ensure we are financially sustainable, whilst continuing to develop and deliver our range of programme and events for our communities and visitors.

Key responsibilities:

To undertake a review of the use of space throughout the venue and produce a plan for making our spaces work more effectively (including monetisation where appropriate) for our visitors and our local communities.
To review our marketing strategies and design cost effective ways across diverse platforms to extend our reach and speak more effectively to our potential and existing customers, local communities, sponsors and funders.
To work closely with the Director to plan and identify revenue opportunities through to delivery, such as marketing a corporate events package, identifying and realising leads, supporting sponsorship and fundraising initiatives.
To set up user groups to provide feedback and generate ideas for income generation and developing services.
To track key performance indicators (KPIs) in line with the strategic plan and analyse data to identify trends and opportunities for improvement to feed into an annual impact report and audience development plan.
Collaborating closely with the Director to manage the organisational risk register, prepare for quarterly Trustee Board meetings plus sub committees, and create agendas and minutes.
To identify areas for operational efficiency, design and implement new systems and processes, and streamline workflows.
To manage/mentor the Operations and Café Teams, developing cross team initiatives.
Identify and resolve operational issues across teams, troubleshoot challenges and implement mitigating strategies.
Ensure adherence to charity law, regulatory requirements and company policies across all organisational operations.
To always be an ambassador for Wells Maltings.
Person Specification:
You do not need to have experience in every aspect of the areas below, but if you believe your career and lived experience has prepared you well for this role, we encourage you to apply and demonstrate your transferable skills.

Experience, qualifications and attributes for the role include:

Project Management and Quality Control: An experienced project manager who can deal with complexity, scheduling and resourcing, achieving a clear and high-quality set of deliverables by set deadlines.
Resource planning: A good understanding of budgeting, resource allocation and funding opportunities and constraints.
Marketing: Experience of extending reach using a variety of platforms, plus talking directly to specific groups such as for corporate hire, fundraising and sponsorship.
People management and development: Experience of managing cross functional teams, mentoring and developing them.
Collaboration: Experience of working across teams and encouraging different forms of collaboration both internally and with stakeholders.
Communication: Well developed and effective communication skills (both written and oral) persuasive and approachable.
Multi-tasking and detail-orientation: Good organisation and analytical skills, patience, reliability and attention to detail whilst effectively managing and prioritising multiple tasks.
Charitable purpose: Evidence of commitment to the aims of Wells Maltings