Commercial Sales Administrator

Job Purpose:

Responsibility for updating international/national customer pricing and customer product information. Processing sales orders and shipments and ensuring customer expectations are exceeded throughout the season.

Key Duties and Responsibilities:

Customer Relationship Support:

* Maintain and update external customer databases, ensuring all information is accurate and up-to-date.

* Maintain and update internal customer pricing.

* Creation of new customer accounts within SAP ERP system.

* Respond to customer inquiries and provide assistance with product information/image requests.

* Maintain strong relationships with existing clients to foster loyalty and retention.

Order Management:

*

* Process incoming sales orders efficiently and accurately.

* Obtain credit approval from nominated wholesalers.

* Support allocation and release of sales orders to distribution centre.

Collaboration with External Sales Team:

*

* Support the sales team with administrative tasks, including supplying order/product information.

Document Management:

*

* Organize and maintain physical and electronic files related to customers and sales orders.

* Ensure compliance with company policies in all documentation processes.

Continuous Improvement Initiatives:

*

* Identify areas for process improvement in commercial sales administration and propose solutions.

Qualifications:

* Previous experience in sales administration or relevant administrative roles.

* Strong organizational and multitasking skills.

* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) software.

* Excellent communication skills, both written and verbal.

* A proactive approach and the ability to work independently as well as part of a team.

Person Profile:

* Persuasive

* Self-motivated

* Happy to use own initiative

* Organised

* Good team player

* Good verbal and written communicator