Role:

Contracts Manager/Senior Contracts Engineer

Reporting to:

Business Need / Purpose of Role:

As part of the site Leadership Team, a hands-on Contracts Manager who is experienced in managing key account and ad hoc order book activities through leading a team of Contracts Engineers, driving performance against relatable KPI’s such as ‘On Time Delivery’, ‘Cost’ and ‘Margin’ controls, whilst developing opportunities to upsell through active contract and order book management, that will maximise commercial returns on Projects won.

Objectives & Measurement

Key Responsibilities and Specific Accountabilities:

Including but not limited to:

Objective:

• Assume direct responsibility for a team of Contract Engineers on a varied portfolio of large and small value contracts / orders covering Service, Spares and OEM equipment
  
  
• Build a ‘customer service excellence’ ethos throughout the department ensuring priorities align with both Customer and own Business needs and expectations, achieving performance levels aligned with department and business KPI’s
  
  
• Coach, mentor and develop team members
  
  
• Customer liaison
  
  
• Undertake contract review to establish commercial acceptance, work scope requirements and order book management; Commercially manage jobs to maximize margins through Cost Control
  
  
• Planning of activities to meet customer requirements, contract deadlines and output requirements; Adhere and drive progress of the contracts process
  
  
• Prepare quotations/tenders in line with emerging works and / or contract variance requirements
  
  
• Procurement of materials, spares and third-party services
  
  
• Ensure that Project Documentation and design requirements are completed to the required standard.
  
  
• Oversight of site activities/customer visits on allocated projects to ensure projects are run to plan and to customers satisfaction
  
  
• Prepare job files for timely invoicing, final sign off and closure
  
  
• Promote and maintain a culture of professionalism, openness, honesty, commitment and continuous improvement at all levels of the Project(s)
  
  
• Actively support and promote the Company’s Health, Safety, Environmental, Quality and other policies and procedures throughout day-to-day activities and as a member of the site leadership team
  
  Measurement:
  
  
• Achieve highest standards of performance against departmental and business KPI’s
  
  
• High accuracy of forecast and achievement of contract stage milestones, quality requirements and OTD
  
  
• Highest HSEQ Standards achieved
  
  
• Ensure customer satisfaction levels are high throughout the lifetime of the Projects under direct control
  
  
• Excellent levels of communication across all levels of our business and customer base
  
  
• Work with team to constantly analyse, report and develop improvements of team performance
  
  Job Knowledge / Education and Qualifications
  
  Education/Experience:
  
  Steam Turbine Experience preferred however Strong turbomachinery and service-related background will be considered for the right candidate. Experience in managing major projects. Recognised engineering qualification (minimum HNC). Substantial recent experience as a Project or Contracts Manager within an engineering environment with the ability to manage projects throughout the full project lifecycle including design, manufacturing, site installation and commissioning. Strong financial and commercial understanding. Prince 2 or similar qualification preferential.
  
  Product Knowledge:
  
  Sound understanding of modern project planning/scheduling processes. Knowledge of Turbomachinery/rotating equipment is advantageous. Willing to become fully conversant with company HSEQ procedures and management systems.
  
  Communication Skills:
  
  Good communicator with the ability to effectively present information in one-on-one and group situations, including to customers.
  
  Reasoning Ability:
  
  Ability to define problems, collect and interpret data, establish facts, and draw valid conclusions that lead to solutions.
  
  Computer Skills:
  
  The incumbent should have knowledge of the following software: MS Office Suite, especially MS Project, and CRM systems.
  
  Work Environment
  
  Role may require some regular travel both in UK and potentially worldwide. Prepared to work reasonable amounts of overtime as required to match the operational demands of the projects.
  
  Core Competencies:
  
  Project Management - Develops robust project plans and effectively coordinates tasks; communicates changes and progress to key stakeholders; completes projects on time and budget; successfully manages project team activities. Manages projects fully in compliance with the Business Activity Process Plan (BAPP).
  
  Interpersonal Skills – Able to communicate and build relationships with a variety of people; can interact positively and work effectively with others; focuses on resolving conflict; keeps emotions under control; has a good awareness of others and can adapt their style to manage different people; remains open and considerate to others' ideas; shows respect and empathy.
  
  Communication - Speaks clearly and persuasively; listens actively and seeks clarification; asks appropriate questions; able to effectively present and discuss views and ideas; adjusts style and language to meet the needs of audience; shares relevant information; gives constructive feedback to others and is open to receiving feedback
  
  Written Communication - Writes clearly and informatively; reviews work for accuracy and relevance; varies writing style to meet needs of audience; presents data effectively and in an understandable format.
  
  Teamwork - Balances team and individual responsibilities; is objective and open to others' views; provides and accepts constructive feedback; able to build positive morale; supports everyone's efforts to succeed in achieving goals and objectives.
  
  Business Acumen - Understands business implications of decisions and alignment to profitability. Has knowledge of the external marketplace and competition and can identify ways to achieve the departmental and company strategic goals; understands the ‘bigger’ picture.
  
  Planning/Organising - Prioritises and plans work activities for self and/or others to meet individual, team and departmental objectives; anticipates resources required to deliver tasks and identifies potential risks; able to adapt if circumstances chance; checks completion of activities and progress on projects, showing awareness of deadlines and develop appropriate action plans