Credit Control Specialist

At Warburtons, family is at the heart of our business. Five generations'​ worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 141 years.

Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels. We are pioneers of the industry and ambitious market leaders, always seeking to challenge ourselves and convention. It is part of our philosophy to provide honest good sense on issues of health and well-being, helping the whole family to enjoy our products as part of a healthy, balanced diet, through a range of products to suit all meal occasions, lifestyles and tastes.

Job Title: Credit Control Specialist

Function: Finance

Location: Bolton

We are looking for a dedicated and detail-oriented Credit Control Specialist to join our team.

We understand the importance of work-life balance and offer flexible working hours to accommodate your needs. Additionally, we provide hybrid working options, allowing you to work both remotely and from our office.

If you are a credit control specialist and want to be a part of a leading bakery brand, we would love to hear from you. 

The Recipe  

Be part of a great family. As an organisation that is 149 years old, with a clear purpose and values, we provide staple products that help to feed our nation. You’ve probably tasted our products - now have a taste of what it means to be part of the family behind developing, creating and delivering all the incredible products that we’re famous for. We’re proud of our heritage and we love our brand, we know you will too!

The Role  

As a Credit Control Specialist, you will be responsible for service level agreements and targets, taking control of most major customer accounts to ensure that debt is kept to a minimum and to report on overdue debt situation across the customer base via weekly reporting liaising with Sales Leadership Team, Commercial Finance and Finance Director.

To be successful in this role, you should have proven experience in credit control or a similar role. You must be a confident communicator with the ability to liaise effectively with other departments. Strong interpersonal skills are essential to ensure smooth collaboration and resolution of any issues that may arise.

In this role, you will also act as a senior support for the team, providing guidance and assistance to your colleagues. You will deputise in the manager's absence, ensuring continuity and smooth operations within the credit control department.

A knowledge of Excel is required, including the ability to create and manage simple spreadsheets. Experience with higher Excel functions such as VLOOKUP and formulas is desirable. 

Key Accountabilities and Measures  

Be responsible for the control and monitoring of nominated major customer accounts, who hold the most impact to business performance, due to volume/complexity. 
Take responsibility of Weekly Aged Debtors reporting, working with the Sales Leadership Team and the Cashflow focus group and Finance Leadership Team.
Deputise for Credit Control Supervisor, with responsibility and accountability for credit control team during absence. monitor workload and deal with escalations.
To be able to load and process all invoices into Blueplanner in an efficient and timely manner. 
Chasing up Finance BP disputes with Commercial and Commercial Finance
Alongside Credit Control Supervisor secondary responsibility of:
Prepare Monthly Centre Debtors report.
Period end reporting.
Twice weekly reporting to: Commercial Finance, identifying customer term issues and blockers.  Essential Ingredients  

Knowledge of Credit Control techniques and various accounting processes, including Credit control skills with the ability to negotiate with all customers, both internal and external at senior levels.
In depth skill level of various IT systems and a high level of Excel knowledge.
Excellent communication skills and relationship builder- Able to build relationships across a broad range of non-finance and finance stakeholders. Articulating complex debt levels in a persuasive manner. 
Planning and organising: working under pressure to meet strict deadlines, simultaneously reporting timetables, to ensure SLAs and deadlines are met.
Problem solving skills and continuous improvement: Ability to recognise a problem, dissect the situation to understand the cause and offer alternative solutions.
Strong organisation skills to manage a demanding and varied workload of self and team.
Good learning agility; able to pick up new learnings quickly, and be able to apply this practically within the workplace and support own CPD. 
Understands Company strategy and plans in relation to own and department objectives Extra Dough  

And last but by no means yeast, you will want to know what your bread is worth: 

A slice of the annual profits (discretionary profit share)
Family time is important to us, and we know it will be to you, so you’ll have 5 weeks holiday and bank holidays with the opportunity to buy an additional 5 days each year
Award winning pension scheme 
Continued investment in your personal development
Products you will love along with deals and discounts for you and the family through our Extra Dough website
Support for your health and wellbeing, access to free physiotherapy, 24/7 access to a confidential helpline for practical advice and a comprehensive occupational health service   

We respect and value difference. We look to create an inclusive workplace that promotes and values diversity. Companies that are diverse in age, gender identity, race, religion, sexual orientation, physical or mental ability, ethnicity, or any other aspect which makes them unique, are proven to be better companies. More importantly, creating an environment where everyone, from any background, can do their best work, is the right thing to do