Crematorium Business Leader

Business Leader - Crematoria
Full-time, permanent
Location: Emstrey Crematorium & Cemetery, Shrewsbury, Shropshire.
Salary: £35,000 - £45,000 per annum + annual bonus

Are you a forward-thinking leader with a flair for management and a passion for helping others?

Would you enjoy leading a high-performing team with a true sense of camaraderie and purpose rarely found in a typical job?

If the answer is yes, we would love to hear from you!

We are seeking a dynamic and inspiring Business Leader to join our team. You will be responsible for a range of business management activities - including driving growth, overseeing daily operations, managing a P&L, developing your team, and making a profound impact on the communities we serve. Your creativity and leadership will shape the individuality of your site. Many of our Managers have introduced innovative ideas like wildflower meadows, site drone footage, bereavement groups, and even an onsite allotment!

What We're Looking For:

• A strategic thinker with a passion for leading and developing people.
• Comfortable with all aspects of people management: conducting 121s, annual reviews, employee relations, and managing holiday rotas.
• Excellent interpersonal skills with an ability to connect with people from all walks of life, with a natural empathy and desire to make a difference.
• Embody our vision, values, and leadership behaviours as a role model for your team.
• Being truly multi-skilled - covering other on-site duties such as cremations, chapel & administrative responsibilities, as well as the sale of Memorials.
• Willing to work flexibly - including occasional weekends, early mornings, and evenings on a rota basis.
• Consistently deliver exceptional customer service to our families, funeral directors, and community.
• Innovate and enhance practices within your site and the broader division.
• Monitor customer feedback and uphold the highest health and safety standards.
• Excellent commercial acumen with experience managing P&L and growing a business.
• Adaptability, comfortable with the varied and unique demands of our industry. Previous experience in the bereavement sector is beneficial but not essential.
• A true community focus with a genuine passion for community engagement and building strong local relationships.
• Compassionately commercial, seek out new opportunities and build relationships within and beyond the usual catchment area, optimize the efficient use of site staff, facilities, equipment, supplies, and support services, and contribute to pricing, budgeting activities, and manage site processes.

Why Join Us:

As the UK's largest end of life business, when you join our team, you become part of something deeply meaningful. We champion values such as consistently exceptional customer service, compassionate commerciality, accountability, and one team. You'll be welcomed warmly, receive ongoing training and development, and have the chance to make a significant impact every day. No two days are the same, and many of our colleagues have advanced their careers within the company.

If this sounds like the opportunity you've been waiting for, Apply Now and embark on a rewarding journey with us!

What we offer to you:

• Competitive Salary
• 25 Days Holiday + Bank Holidays.
• BUPA Private Healthcare (Self).
• Life Assurance X2 Salary.
• Access to our Internal Development Schemes

What are the next steps?

To join us in this role, simply hit the'apply'button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

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