Estates Coordinator

Position: Estates Coordinator

Location: Office based and then hybrid after probation – (74 King Edward St, Macclesfield SK10 1AT)

Working Hours: Monday – Friday, 0900 – 1730

Salary: £24,570

Contract: Full time, permanent  

About Us:

Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

Benefits:

Hybrid Working (after probation)
Complimentary fruit in the office
Birthday leave
Exclusive staff events
Westfield Health cashback plan, inclusive of surgical options
Payday Butties (available in the office)
25 days of annual leave, with the opportunity to purchase additional holiday days
Company-wide closure during the Christmas period 

Job Description:

The Operations department is responsible for maintaining the properties that the company manages. Each Senior Estates Manager has a portfolio of properties that they look after, supported by an Estates Coordinator.

This role provides administrative support to one Senior Estates Manager or Estates Manager ensuring the smooth operation of the team portfolio in accordance with company procedures and industry best practice. This role is the first point of contact for the residents living in the properties within that team portfolio

Key responsibilities include, but are not limited to:

Be the first point of contact on the telephone for residents / contractors / clients. Deal with routine matters and pass complex matters to the Senior Estates Manager or Estates Manager.
Raising works orders for repairs / maintenance works required, based on report from latest site visit.
Renew contracts and raise new contracts for contractors providing regular services, such as cleaners / gardeners etc.
Preparation and distribution of documents to residents and property owners, such as mail shots, site visit summaries and monthly updates.
Administer and monitor building insurance claims.
Authorise or dispute routine invoices to be paid and escalate large or one off spends to Senior Estates Manager or Estates Manager.
Arrange Annual General Meetings and prepare and distribute minutes based on the Senior Estates Manager’s or Estates Manager’s notes.
Assist with the distribution of each development’s annual service charge estimates and accounts.
Undertake other general duties as required from time to time to assist in the success of Premier Estates. 

Please Note: Comprehensive guidance and support will be provided to ensure your success in this role.

What We Ask From You:

English GCSE level 4 (grade C) or above
Maths GCSE level 4 (grade C) or above
Administration experience is essential
Customer service and property industry experience is desirable but not essential
Microsoft Office, intermediate (advanced is desirable but not essential)
Polite telephone manner
Strong organisational skills
Able to prioritise a busy workload
Able to work well independently and as part of a team
Positive attitude
Resilient
Works well under pressure
Takes pride in producing work to a high standardFor further details about this position or to gain deeper insights into Premier Estates, please visit our , who will be delighted to provide additional information.

All applicants must be eligible to live and work in the UK without restrictions. Documented evidence of eligibility will be required from all candidates. Employment is subject to a satisfactory DBS check, satisfactory references, and, where required, the ability to engage in insurance-related activities checks