Job Title: Head of Customer Service

Industry: Large Format / Litho / Digital Print

Location: Swindon

Salary: Up to £45k Depending on industry experience

Job Role

Following a period of remarkable growth driven by a solid business strategy, my client are seeking an experienced Customer Service Manager to lead their customer service team as Head of Customer Service. This is a fantastic opportunity to join a litho and digital printing company recognised for its commitment to quality and exceptional service. In this role, you'll find that no two days are the same. You will collaborate closely with the Production and Sales teams to ensure customer satisfaction through effective management of the Account Managers. Customers are at the heart of their success, and you will play a pivotal role in delivering outstanding service across all aspects of the business.

Minimum Requirements

Proven experience in the print industry in a similar role.
Confident communication, written and oral, and demonstrated ability to work collaboratively with all levels of internal and external organisations.
Ability to lead a team.
Strong analytical, interpersonal, and organisational skills.
Ability to develop and implement customer service strategies that align with business goals and enhance customer experience.
Ability to lead teams through changes in processes or technologies, ensuring smooth transitions and minimal disruption.
Technically competent with various software programmes, such as CRM, Sage and Microsoft Office.
Reacts to project adjustments and alterations promptly and efficiently.
Persuasive, encouraging and motivating.
Clean Driving Licence.To apply for this role, please send an up-to-date CV via the link. Alternatively, you can contact Louise @ KRG for information! All applications are strictly confidential!

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