House Manager

Position: House Manager (Live In role)

Location: Guardian Court, Banbury, OX16 4NL

Working Hours: Monday to Friday (Apply online only) 

Salary: £11,900 - £12,500 plus accommodation (2-bedroom apartment based onsite)

Contract: Part-time, Permanent

About Us:

Premier Estates is an award-winning managing agent that successfully maintains one of the largest and most diverse residential property portfolios in the UK. Our success is founded on the fundamental principal of effective communication and unsurpassed customer service, establishing rewarding and lasting relationships with our many satisfied clients.

Benefits:

Westfield Health cashback plan
20 days of annual leave
Support your career development
Employee referral scheme
Team Uniform*
Discretionary bonus 

Job Description:

Guardian Court is a retirement housing complex located on Duke Street, Banbury, OX16 4NL. Built in 1990, it offers 54 one- and two-bedroom flats available through leasehold or shared ownership. The development includes features such as a communal lounge, garden and laundry facilities.

Key responsibilities include, but are not limited to:

Acting as the most senior onsite manager, responsible for the day-to-day operational running of the estate, this includes but is not limited to presenting a professional, positive and friendly atmosphere to residents and guest, ensuring H&S compliance and high site standards.
To provide assistance to the Estates Manager regarding ongoing planned maintenance at Guardian Court. To assist in planning, specifications, tendering of cyclical maintenance, major repairs and routine contracts. Monitoring works to completion and liaising with residents / contractors / specialist advisers as appropriate.
Undertake regular inspections of Guardian Court and ensure that the scheme is being maintained to a standard commensurate with Premier Estates directives. Inspections must include the weekly testing of lighting, fire alarm systems and fire doors.  
Advise the Estates Manager of any issues regarding breaches of the lease including statutory legislation and best practice compliance. To also liaise with residents / Board / Committee / specialist advisers as appropriate, thereby ensuring good management of Guardian Court with general requests, queries, and nuisances being addressed and managed proactively.
Overseeing contractors and ensuring Permits to Work are correctly completed and accompanied by Risk Assessments and Method Statements (RAMS).
Managing soft and hard services for the estate such as planned preventative maintenance, landscaping, reactive maintenance etc.
Liaise with residents / contractors regarding repair and maintenance requirements, monitoring and inspecting routine repairs and works to completion.
Monitor any scheme related insurance claims to completion.
Contact residents as required of the scheme each morning using the speech call system and visit sick or frail residents.
Answer emergency calls and summon assistance as required.
Assist in the arrangement of formal meetings, serving notice of such events and attending AGMs and EGMs as necessary. 

Please Note: Comprehensive guidance and support will be provided to ensure your success in this role.

What We Ask From You:

Building Management experience
Strong communicator in both written and verbal; you will be liaising with clients, contractors and persons inside / outside of the organisation.
Excellent customer service skills
Proficient IT Skills
Strong Multi-Tasking Ability
Ability to grasp new concepts quickly 

For further details about this position or to gain deeper insights into Premier Estates, please visit our