Housing Officer

London

1 year ago

Applications closed

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Job Purpose:

To deliver and create a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions. Housing Officers will need to build and maintain effective relationships with residents and increase their satisfaction of quality of life. The role involves supporting tenants and encouraging them to take part in tenancy groups that help shape the community in which they live. Housing officers are responsible for a particular estate or group of properties.

Duties:

Responsible for the day to day management of estates/ properties, leases and licences
Manage the rehousing process including working with the void works team in property services
Setting rents and dealing with payments and arrears
Arranging for legal action to be taken where necessary
Attending tenants' meetings
To sign-up/ interviews individuals in line with agreed policy and procedures
To ensure tenants have all the information they need at the start of their tenancy to fully understand their rights and obligations under the tenancy agreement
To give housing advice to residents on all tenancy and estate management services
Carry out comprehensive tenancy verification checks and investigate illegal occupancy and squatting
Assessing the needs of people applying for housing
Allocating vacant accommodation
Carrying out regular inspections to make sure all properties are in a good state of repair
Managing anti-social behaviour and broken tenancy agreements
Referring tenants to appropriate sources of benefits and welfare advice
Establish strong relationships with tenant & resident association representatives

Qualifications

A housing qualification would be an advantage but is not essential.

Knowledge & Experience
Experience of tenancy management in a social housing environment
A good understanding and knowledge of housing and other relevant legislation and regulatory framework within housing
Experience of using and maintaining financial records and IT systems
Experience of writing and presenting reports and dealing effectively with correspondence

Skills and abilities
Well organised
Able to work under pressure
Flexibly
Self-motivated, decisive and persuasive
Excellent oral and written communication skills including the ability to write complex reports
Good at problem solving
Strong customer care skills
Committed to the delivery of high-quality services

All Must have a minimum of 1 years’ experience as a Housing Officer

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