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Housing Officer

London
1 month ago
Applications closed

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Job Purpose:

To deliver and create a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions. Housing Officers will need to build and maintain effective relationships with residents and increase their satisfaction of quality of life. The role involves supporting tenants and encouraging them to take part in tenancy groups that help shape the community in which they live. Housing officers are responsible for a particular estate or group of properties.

Duties:

  • Responsible for the day to day management of estates/ properties, leases and licences

  • Manage the rehousing process including working with the void works team in property services

  • Setting rents and dealing with payments and arrears

  • Arranging for legal action to be taken where necessary

  • Attending tenants' meetings

  • To sign-up/ interviews individuals in line with agreed policy and procedures

  • To ensure tenants have all the information they need at the start of their tenancy to fully understand their rights and obligations under the tenancy agreement

  • To give housing advice to residents on all tenancy and estate management services

  • Carry out comprehensive tenancy verification checks and investigate illegal occupancy and squatting

  • Assessing the needs of people applying for housing

  • Allocating vacant accommodation

  • Carrying out regular inspections to make sure all properties are in a good state of repair

  • Managing anti-social behaviour and broken tenancy agreements

  • Referring tenants to appropriate sources of benefits and welfare advice

  • Establish strong relationships with tenant & resident association representatives

    Qualifications

    A housing qualification would be an advantage but is not essential.

    Knowledge & Experience

  • Experience of tenancy management in a social housing environment

  • A good understanding and knowledge of housing and other relevant legislation and regulatory framework within housing

  • Experience of using and maintaining financial records and IT systems

  • Experience of writing and presenting reports and dealing effectively with correspondence

    Skills and abilities

  • Well organised

  • Able to work under pressure

  • Flexibly

  • Self-motivated, decisive and persuasive

  • Excellent oral and written communication skills including the ability to write complex reports

  • Good at problem solving

  • Strong customer care skills

  • Committed to the delivery of high-quality services

    All Must have a minimum of 1 years’ experience as a Housing Officer

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