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MTM Specialist

Dolce & Gabbana
Greater London
2 months ago
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We are seeking a highly skilled Made to Measure (MTM) Specialist to join our flagship store on Old Bond Street, London.
As an MTM Specialist, you will act as a true Brand Ambassador, delivering an exceptional experience to every client and driving the growth of the MTM business.


Key Responsibilities

Develop the MTM business in line with Corporate guidelines


Support RTW sales while ensuring an excellent client experience
Represent and promote the Brand with professionalism and passion
Achieve and exceed MTM business objectives, contributing to the development and growth of the category
Deliver a superior client journey, showcasing expertise in MTM and RTW products, and serving clients according to the Company Client Ceremony
Build and nurture long-term relationships with clients through outstanding service
Maintain store presentation and operational standards in line with company requirements
Share product knowledge with passion, effectively conveying the values and vision of the company

Requirements

Solid background in luxury retail


Minimum of 3 years’ experience in providing MTM services
Proven sales skills, with strong focus on MTM products
Excellent interpersonal and communication abilities, with a client-centric mindset
Fluency in English; additional languages are a plus
Self-motivated, with a positive attitude and refined selling techniques
Strong team player with a collaborative approach

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