Onsite Network Engineer

Onsite Network Engineer, Reading
(Must have ability to obtain SC Clearance)
ROC Technologies are seeking an experienced and customer-focused Onsite Network Engineer to join our on-site team supporting a highly secure client environment. The role involves delivering a managed networking service, supporting end users, and contributing to the Mobile Device Management (MDM) service as needed.
The successful candidate will play a key role in day-to-day network operations, working proactively to monitor, maintain, and support the customer’s network infrastructure. Representing ROC on-site, you will deliver high-quality service while upholding professionalism and discretion at all times.
Key Responsibilities

• Cover early shift routines, including on-site checks and monitoring activities.
  
• Use network monitoring tools to detect and flag potential incidents.
  
• Maintain ITSM systems with accurate work notes detailing progress and actions.
  
• Provide 1st and 2nd line troubleshooting support, escalating when necessary.
  
• Perform basic configuration and installation of network devices.
  
• Act as remote hands for senior engineers during onsite interventions.
  
• Investigate and escalate suspected physical faults with network equipment.
  
• Manage the inventory of in-scope managed devices.
  
• Coordinate hardware repairs through approved partners when applicable.
  
• Offer guidance to users seeking wireless access support.
  
• Create and maintain internal knowledge base articles.
  
• Conduct floor-walking support and user assistance post-project delivery.
  
• Ensure network uptime via routine maintenance, failover testing, and best practice implementation.
  
• Provide clear and professional communication to users regarding incidents, progress updates, and changes.
  
• Handle incoming calls and ensure customers are informed of actions taken.
  Knowledge, Skills, Attributes & Experience
  Essential
  
• Keen interest in networking and developing technical skills.
  
• Strong interpersonal and customer service skills.
  
• Previous experience in a customer-facing IT support role.
  
• At least 2 years' experience supporting and managing network infrastructure.
  
• Experience within enterprise or managed service environments (e.g., NOC or service desk).
  
• Proven ability to handle high-impact incidents and interface with senior engineers.
  
• Familiarity with monitoring and event management tools.
  
• Solid troubleshooting experience (network and/or server).
  
• Ability to assess outages and identify likely root causes.
  
• Competent PC and technical documentation skills.
  
• Experience working within secure or regulated environments.
  Desirable
  
• Aruba: ASCA certification or experience.
  
• Cisco: CCNA certification.
  
• Currently studying toward CCNP (Cisco) or ACSP (Aruba).
  
• Knowledge of network authentication solutions such as Cisco ISE or Aruba ClearPass