Retail Transaction Manager

Porsche Retail Group (PRG) have an excellent opportunity for a Retail Transaction Manager to work for one of the world’s most iconic brands and join Porsche Centre Mayfair.  To apply for this role, you must have experience within a previous automotive Finance & Insurance (F&I) role.

Role:
Reporting to the General Sales Manager, working as one of two Retail Transaction Managers (RTM), you will be responsible for ensuring Porsche Centre Mayfair optimises every opportunity to achieve the Centre’s Finance, Insurance and Valued Added Product Targets.

You’ll also coach the Sales Team to become fully versed in all income streams, supporting them with the selling and advising, of funding options for customers’ vehicles. Being the subject manager expert on all F&I products, as an RTM you will ensure an unsurpassed customer experience whilst adhering to all internal procedures and external regulations.

Responsibilities:

Ensure all customers are fully qualified and offered relevant value-added products
Engage all retail customers with finance/product presentations and record referrals accurately
Support target setting and monitor Sales Executives’ F&I performance
Coach sales executives on finance referrals
Maintain accurate F&I data for forecasting and performance tracking
Manage VWFS Finance Renewals and maintain related platforms and campaigns
Handle customer concerns promptly, following FCA complaint procedures and Porsche standards
Ensure compliance with PRG Sales Process, FCA/RICS documentation, and manage VWFS Connect platform
Minimum Qualifications:

Proven experience within a previous F&I focused automotive role
Knowledge/ understanding of the FCA and other regulatory bodies relevant to the financial services industry (i.e. ICO)
Knowledge of Anti-Money Laundering (“AML”) and mitigation of AML risk in a high value retail environment
Knowledge/ understanding of the motor industry and applicable regulatory environment
Highly organised, able to identify gaps and opportunities in business performance
Excellent communication and negotiation skills
Valid driver's license and ability to drive
Experience / skills required (desirable):

A track record of performing within a fast paced, customer-facing, luxury retail environment
Proficiency in dealership management systems (DMS), CRM software, and MS Office Suite (particularly Excel and Outlook)
Sound understanding of industry processes
Specialist Automotive Finance (SAF) Expert or Advanced accreditation
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. 
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer

OTE of £76,000 with ability to overachieve and basic salary of £40,000.
33 days holiday (Including BH)
8.00am to 6.00pm Monday to Friday (one designated day off in the week) and Saturdays 9am to 5pm
Option of a VW Group Vehicle at preferential leasing rates
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing
Dedicated mental health champions
Centre:
Porsche Mayfair is the only Porsche Studio Concept Centre in the UK.  Nestled in a prime location right across from the stunning Green Park and surrounded by a variety of luxury retail brands and restaurants. We offer our amazing staff subsidised parking just a short walk away or Green Park tube is within a 2-minute walk.

Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.

Applying:
Please note that eRecruitSmart is advertising the role of Retail Transaction Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered