Sales Office Manager

Sales Office Manager
Location: Wrexham, North Wales (commutable from Chester, Shrewsbury, Oswestry, Buckley, Mold, Saltney and nearby areas)
Contract: Full-Time, Onsite (5 days/week)
Salary: £35,000 - £40,000 pa + commission

Trek Recruitment is thrilled to partner with a leading Wrexham-based manufacturer to recruit a dynamic Sales Office Manager for their growing team.

THE ROLE
As a Sales Office Manager, you’ll lead a team of 6 (2 Customer Service Advisors, 4 Internal Sales staff) to drive sales growth, manage key client accounts, and enhance customer satisfaction. You’ll spearhead process improvements, track KPIs, and contribute to strategic projects, ensuring alignment with business goals and operational excellence.

Develop and implement strategies to hit sales and margin targets.
Manage and grow relationships with an established client roster.
Lead internal sales operations, coaching a team of 6 to excel.
Deliver exceptional customer service across all communication channels.
Provide expert product and service guidance to clients.
Resolve customer issues promptly and effectively.
Use CRM systems (HubSpot would be great) to maintain accurate records.
Analyse data and KPIs to drive performance improvements.
Provide weekly/monthly reports on sales activity and conversions.
Collaborate with leadership to optimise customer experience processes.
Conduct regular team performance reviews and foster professional growth. YOU
Proven experience in sales leadership, account management, and customer service.
Passion for surpassing sales targets with a customer-first mindset.
Excellent communication, organisation, and problem-solving skills.
Strong proficiency in Microsoft Office and CRM systems (HubSpot a plus).
Knowledge of sales metrics and process optimisation.
Manufacturing industry experience advantageous
Proactive, team-driven approach with a commitment to growth. BENEFITS
Holiday allowance increasing with service.
Competitive pension contributions.
Health cash plan and Employee Assistance Program.
Wellbeing and financial education support.
Salary sacrifice schemes
Professional growth a focus