Service Engineer
Full time permanent
Norfolk

Our Customer, specialises in Remote Weapon Stations for land-based counter drone and naval applications.
With almost 140 years of experience in defence equipment manufacturing, they pride ourselves on our ability to provide unique and cost-effective solutions, optimised to stay ahead of evolving threats and to meet the most stringent operational requirements.

The business is a major supplier of class-leading defence equipment to the UK Military and over 40 other armed forces around the world, offering unrivalled capability and through-life in-service support.

About the Role:

In this role, you would be working on-site at customer locations, both in UK and abroad, either on your own or within a small team. Answering Technical Support queries raised by customers and providing clear and concise instructions for the customer to follow to diagnose or assist in recovering a fault on company provided Gunnery Systems.
The primary responsibilities will include but are not limited to:

• Assist in the Installation, commissioning, repair, service and training of Gunnery Systems and other company products
• Survey, Repair and perform Maintenance on ATK Mk44 Ordnance at home and abroad
• Detailed fault finding to rectify OPDEFs and commercial customer reported faults and carry out testing to ensure accurate fault diagnosis.
• Assist in instructing training courses within the factory and at customer locations
• Coordinating with the Customer Support Manager in order to ensure effective delivery of service to the customer at their sites.
• Producing complete, accurate and timely reports.
• Attending Sea Trials for periods of times at sea, keeping to ship routines.
• Perform Test Firing of weapons (once trained) on customer owned ships
• Building and maintaining positive relationships with customers, whilst delivering high standards of work and customer service.
• Adhering to health and safety practices and procedures.
• Any other such duties that may be reasonably compatible with the nature and scope of the role.

About the Person: Essential

Qualifications/ education requirements
• Mechanical and/or electrical engineering qualification (Degree/HND/HNC/ONC)
Technical skills and experience
• Mechanical/electrical background, preferably in a military environment.
• Physically fit to Eng 1 standard and be capable of passing Sea Survival course
• Able to read complex wiring diagrams and devise workable fault diagnosis instructions
• High level of computer literacy to include Excel, Word and Powerpoint
• Adherence to health and safety practices and procedures

Other
• Reside within a daily commutable distance of Norwich (NR7).
• Full Driving Licence to drive in the UK and abroad.
• UK Valid passport with no travel restrictions.

Desirable
• Previous customer facing Service Engineer role
• Previous Weapons Maintenance Training
• Experience of delivering Training courses

Physical Demands & Work Environment:
• Physically fit to be able to work in harsh (hot and cold) environments in the UK and overseas.
• Work inclusively in a small close-knit team, parting knowledge and sharing information is critical to the success of a first-time diagnosis of customer equipment failures.
• Open plan office environment

Contact Simon Portway