Supported Accommodation Registered Service Manager Job Description and Person Specification
Job Title: Registered Service Manager
Location: [Insert location]
Reporting to: Registered Person
1. Job Purpose
The Registered Service Manager will manage the supported accommodation service’s day-to-day operations to ensure compliance with Supported Accommodation Regulations and Quality Standards. The candidate will lead staff teams, manage budgets, and foster positive relationships with young people, their families, and professionals.
2. Key Responsibilities
2.1 Leadership and Management
· Lead staff teams to deliver high-quality services that meet young people’s needs.
· Manage staff recruitment, training, supervision, and performance to ensure they are well-equipped.
· Foster a culture of continuous improvement, innovation, and policy adherence.
· Build positive working relationships with stakeholders and maintain clear accountability within the service.
· Ensure regulatory compliance and address issues promptly and decisively.
· Monitor and evaluate staff and service performance continuously to identify areas for improvement.
· Act as a role model for staff, demonstrating professionalism, integrity, and commitment to the service’s values.
2.2 Quality Assurance
· Provide person-centred, responsive support that promotes independence and well-being for young people.
· Develop and implement quality assurance systems to monitor service effectiveness, ensure continuous improvement, and comply with legislation.
· Review and update policies, procedures, and guidelines, incorporating stakeholder feedback for service development.
· Train staff to deliver high-quality services and foster a learning culture.
· Integrate quality assurance systems into business planning and performance management processes.
2.3 Financial Management
· Develop and implement a financial management strategy that ensures efficient resource use and value for money.
· Ensure accurate financial transaction recording and reporting in compliance with accounting standards and regulations.
· Collaborate with stakeholders to secure funding and resources, developing partnerships that maximise service impact.
· Identify income generation and cost reduction opportunities, training staff in financial management.
· Foster a culture of financial responsibility, encouraging staff to manage budgets and resources proactively.
· Monitor the service’s financial performance, identifying areas for improvement and implementing action plans.
2.4 Compliance with Regulations
· Ensure compliance with all relevant legislation, regulations, and policies related to supported accommodation services.
· Provide staff with the necessary training to apply relevant legislation and policies effectively.
· Regularly review and update the service’s policies and procedures to reflect best practices and legal compliance.
· Adhere to health and safety requirements, conduct risk assessments, and maintain accurate records.
· Implement the Guide to Supported Accommodation Regulations in all service aspects.
· Complete Regulation 32 reports biannually, ensuring they are fit for purpose and submitted to Ofsted.
· Ensure the organisation has a workforce development plan, location risk assessment, and business continuity plan.
· Maintain an up-to-date Statement of Purpose for each service, submitting updates to Ofsted within 28 days.
3. Person Specification
3.1 Essential
Fitness Requirements: Must meet the Supported Accommodation Regulations’ fitness requirements.
3.2 Experience
· Minimum two years of relevant experience within the last five years in a supported accommodation service.
· Proven experience managing a supported accommodation service, including multiple locations, budgets, and resources.
· Experience developing and implementing person-centred care and risk management plans for young people.
· Experience managing staff recruitment, training, supervision, and fostering a team culture of continuous improvement.
· Proven experience in working collaboratively with professionals and stakeholders to deliver high-quality services.
· Experience working with young people with complex needs, including mental health issues, in a multi-agency environment.
3.3 Knowledge
· In-depth knowledge of Supported Accommodation Regulations, Quality Standards, and relevant legislation.
· Understanding safeguarding procedures, child protection legislation, and mental health issues affecting young people.
· Awareness of best practices for delivering person-centred care and promoting young people's independence, choice, and control.
· Familiarity with financial management principles, effective leadership, quality assurance, and partnership working.
· Knowledge of diversity, equality, and inclusion principles in supported accommodation services.
3.4 Skills
· Strong leadership, management, communication, problem-solving, financial management, organisational, time management, and IT skills.
· Commitment to diversity, equality, and inclusion, effectively applying these in a supported accommodation service context.
3.5 Personal Qualities
· A commitment to providing high-quality services for vulnerable young people.
· Empathy and understanding towards young people who have experienced trauma or abuse.
· Resilience and determination to overcome challenges and achieve positive outcomes for young people.
· A commitment to ongoing personal and professional development, with strong self-awareness.
· Integrity, honesty, and professionalism, with strong interpersonal skills.
· A flexible and adaptable approach to working in a fast-paced, changing environment.
3.6 Specific Tasks
· Manage all provider settings to comply with Supported Accommodation Regulations and Standards.
· Lead staff teams to deliver high-quality services.
· Ensure staff follow policies and procedures for the benefit of young people.
· Ensure young people receive quality support tailored to their individual needs.
· Develop and implement quality improvement plans based on stakeholder feedback.
· Manage budgets and resources efficiently.
· Maintain positive relationships with young people, families, and professionals.
· Work collaboratively with agencies for coordinated support.
· Maintain accurate records and clear lines of accountability.
· Develop systems for monitoring service quality and adhering to health and safety standards.
· Work with staff teams to develop individual care plans for young people.
· Ensure effective safeguarding systems are in place.
· Attend meetings with professionals supporting young people and provide regular performance reports.
· Undertake required training and development activities.
· Act as an advocate for young people, ensuring their views are considered in care decisions.
· Collaborate with colleagues to share best practices and ensure consistency across settings.
Note: The Registered Service Manager may perform additional duties as instructed by the Registered Person or as required by changes in legislation or regulations related to supported accommodation services.
