Survey Customer Success Manager

Skyports Infrastructure
London
2 months ago
Applications closed

Related Jobs

View all jobs

Duty Manager - Cobham Motorway Services

Investment Specialist

Area Sales Manager – Modular Rooflights

Sales Advisor

Self Employed Enforcement Agent Guildford

Sales Executive

1 week ago Be among the first 25 applicants

Skyports Drone Services

Work Schedule:Hybrid - London Office (3 days a week)
Contract Type:Permanent/Full-time

About Skyports
Founded in 2018, Skyports is an Advanced Air Mobility company developing and operating landing infrastructure for the electric air taxi revolution, as well as using drones to solve the world's most complex problems across delivery, survey and inspection.

Our business is comprised of two entities:

  • Skyports Drone Services, where we use drone technology to enable businesses to develop their logistics, capture key data, and improve operational efficiency. We are active in rural deliveries, survey, surveillance, and maritime verticals.
  • Skyports Infrastructure, where we play a critical role in the Urban Air Mobility ecosystem; designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in and around cities across the world.

We are positioned in a new industry where it has never been a more exciting time to be at the forefront of a modern, high-growth organization.

The Opportunity
Based in London, we have an exciting opportunity for a proactive, passionate and experienced Account Manager to lead Skyports Drone Services' projects expansion in the survey and inspection industry. You will be the face of our multi-year contracts with major utilities companies, responsible for ensuring the timely delivery of our inspection operations and the data outputs from the inspections completed.

You will:

  • Be the primary point of contact for Skyports' delivery of multi-year linear asset inspection projects.
  • Work across all teams internally to ensure operations take place on time and on budget.
  • Monitor external suppliers closely to ensure operations are safe and that data processing is completed within the contractual timelines.
  • Support the Business Development team with your expertise to secure additional or follow-on projects with new or existing customers.
  • Build and maintain strong relationships with customers to monitor customer satisfaction.

Your success will be measured by:

  • The timely delivery of linear asset inspection operations and data analysis for customers across the UK.
  • The ability to work independently and take full ownership of challenges.
  • Customer satisfaction for our delivery of large scale inspection projects.
  • Adherence to existing processes and the ability to implement new processes where problems arise.

The ideal candidate has:

  • Proven experience in managing large scale (1000km+) linear asset inspection services - either in drone or helicopter operations.
  • Demonstrable understanding of the challenges when capturing inspection data (LiDAR, NADIR, etc).
  • Experience in managing external suppliers to ensure deliverables are provided on time and to the standard required.
  • A track record of success in high-growth companies.
  • Experience working in highly regulated industries.
  • Experience in the drone industry or familiarity with the aviation and/or drone industries.
  • A strong ability to embrace discomfort and navigate ambiguity in a nascent industry.
  • An understanding of the UK drone regulatory environment is desirable.

Why work for Skyports
We work on the basis of trust and partnership here at Skyports. As a new and emerging business, we aim to support our team members to make working life as fun, productive, and engaging as possible. Joining our team, you can expect to benefit from:

  • A market competitive salary.
  • Flexible holiday: we don't put limits on success.
  • The opportunity to work with a business that is trying to make our world a better place to live.
  • A strong company culture.
  • Working at the forefront of new technologies.
  • Hybrid Working Environment.

How To Apply
Apply with a detailed and specific cover letter. Include in your cover letter what you believe is the biggest challenge of using BVLOS drone operations to inspect linear assets. Applications with no cover letter or copy-and-paste generic content will not be considered.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Aviation and Aerospace Component Manufacturing

#J-18808-Ljbffr

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Portfolio Projects That Get You Hired for UAV Jobs (With Real GitHub Examples)

Unmanned Aerial Vehicles (UAVs), commonly known as drones, are reshaping industries—from aerial mapping and agriculture to disaster response and commercial delivery. As drone technology evolves rapidly, employers in the UAV sector are hungry for professionals with proven hands-on skills—be that in flight control, software integration, sensor fusion, or mechanical design. But how do you demonstrate these skills effectively? A robust UAV portfolio can help you stand out in a competitive job market. In this guide, we’ll cover: Why a UAV portfolio is crucial for demonstrating your capabilities. Choosing or designing UAV projects aligned with different drone-related roles. Real GitHub examples showcasing best practices in flight software, hardware integration, and autonomous control. Actionable project ideas to boost your portfolio right away. Best methods for presenting your work—ensuring recruiters see your impact immediately. Finally, we’ll point you to how you can connect your portfolio to real job openings, starting with a reminder to upload your CV on UAVJobs.co.uk so that employers seeking drone talent can easily find you.

UAV Job Interview Warm‑Up: 30 Real Coding & System‑Design Questions

Unmanned Aerial Vehicles (UAVs)—commonly referred to as drones—have rapidly transformed modern industries. From agriculture and mapping to logistics, search & rescue, and cinematography, UAVs are revolutionising how we capture data, transport goods, and assist in complex tasks. As UAV systems become more advanced, the demand for engineers, software developers, and flight control experts with deep UAV expertise continues to grow. If you’re exploring UAV job interviews, you can expect a blend of hardware, software, control theory, and safety-related questions. Whether you’re focusing on flight controller firmware, autopilot algorithms, computer vision, or fleet management, your interviewers want to see you can handle the intricacies of real-time control, sensor fusion, and robust design. This blog post covers 30 real coding & system-design questions you might encounter when interviewing for a UAV role—plus insights into why thorough interview prep matters. For the latest UAV opportunities in the UK, check out www.uavjobs.co.uk, a dedicated platform connecting drone professionals with innovative companies across multiple verticals. Let’s dive into the specific skill sets that UAV interviews test—and how you can showcase your capabilities to future employers.

Negotiating Your UAV Job Offer: Equity, Bonuses & Perks Explained

How to Secure a Compensation Package That Matches Your High-Flying Role in the UK’s Drone & UAV Industry Introduction Unmanned Aerial Vehicles (UAVs), more commonly referred to as drones, have rapidly transitioned from niche military applications to a multibillion-pound commercial market. From aerial surveys in agriculture and construction to drone deliveries and advanced aerial photography, UAV technology is reshaping how businesses operate and solve problems. As a mid‑senior professional in the UAV sector—whether you specialise in flight control software, hardware design, mission planning, or regulatory compliance—your work is integral to driving innovation and safety in this fast-evolving field. Amid such high demand, employers aren’t just competing on salary. Compensation packages can include equity, milestone-based bonuses, and a variety of perks that enable you to stay at the cutting edge of UAV technology. Despite these opportunities, many professionals focus mainly on base pay when negotiating an offer, potentially missing out on significant added value. This guide explores how to negotiate a UAV job offer in the UK, diving into equity arrangements for emerging drone start-ups, performance bonuses tied to flight-testing or product launches, and perks that can support your ongoing development and well-being in this dynamic sector.