Account Manager

Role Objective:
To be responsible for the growth and development of accounts by managing the relationships with your clients and candidates. You will be responsible for providing exceptional service standards and exceeding customer expectations in relation to delivery, engagement, and operational adherence to the contract.

You're Good At / You Are:

• Communicating effectively, so you're effortlessly able to connect with people at all levels, leaving a lasting impression.
  
• Building relationships and engaging with key stakeholders.
  
• Achieving results by accomplishing objectives to drive success.
  
• Influencing and negotiating to skilfully steer conversations towards your desired outcomes.
  
• Time management, you organise your time and workload to meet deadlines without being fazed.
  
• Understanding the needs of your customers and asking the right questions so you can tailor solutions.
  
• Analysing information and noticing the smallest details.
  
• Someone who is full of fresh ideas and concepts as well as breathing new life into existing ones.
  
• Adapting to changing circumstances and taking on new challenges.
  
• Proactive in approach so you always prepared to surpass customer expectations.
  
  What You'll Do:
  
• Take the lead in recruitment, working with consultants to ensure proactive sourcing, presenting and marketing quality candidates to hiring managers.
  
• Identify permanent opportunities and develop relationships with the internal talent acquisition teams.
  
• Work with consultants to ensure thriving talent pools of quality exceptional candidates are created and nurtured
  
• Create candidate resourcing strategies, source for senior roles and achieve the agreed fill rates of roles.
  
• Build lasting relationships with your clients, going beyond the ordinary, whether its face-to face interactions or virtual connections you will build trust and loyalty.
  
• Collaborate closely with our customers, becoming their trusted advisor in resource planning and worker availability.
  
• Stay in tune with market trends so you can provide valuable insight to our clients that help them make informed decisions.
  
• Support our clients and address any challenges related to agency worker issues. Your guidance will help navigate complexities and ensure a harmonious working relationship.
  
• Conduct customer and agency worker satisfaction surveys, leveraging feedback to drive continuous improvement.
  
• Create NPS satisfaction survey action plans and develop enhancements.
  
• Support stakeholder mapping and engagement strategies.
  
• Identify new revenue opportunities, expanding sales within existing accounts and addressing evolving needs.
  
• Champion the seamless onboarding of candidates to our clients, delivering a timely, efficient and positive experience.
  
• Ensure that our working practices comply with all relevant legislation and adhere to company and client specific policies and procedures.
  
• Hold regular on-site drop-ins for Contractors, Temporary Workers and Managers, proving a valuable platform for open communication.
  
• Manage and resolve queries and complaints from the client, candidates, and colleagues, taking appropriate action and escalating these when needed.
  
• Visit our clients on site (expected average of 2 days a week on client sites) providing a visible presence and building face to face relationships.
  
• Play an active role in raising our profile both within the account and in the wider market.
  
• Ensure all data and information entered on our internal systems is accurate.
  
• Act as a mentor to Account Consultant, providing them with support and guidance.
  
  What We Expect of You:
  
• Achieve the agreed Account specific SLAs and KPIs.
  
• Support the agreed company minimum target NPS score.
  
• Expand the network of contacts within Accounts.
  
• Achieve 100% compliance metrics.
  
• Showcase a commitment to Rullion's values and bring our company competencies to life.
  
• Unlock your full potential.
  
  What You Bring to the Role:
  
• Previous experience within recruitment, either agency, in-house resourcing or talent acquisition.
  
• Knowledge and experience of both contract and permanent recruitment.
  
• The confidence to work autonomously with senior client stakeholders.
  
• An outgoing personality and able to network with new contacts.
  
• The ability to identify and convert new revenue opportunities.
  
  Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants