Cleaning Operations Manager

Newport
1 week ago
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OPERATIONS MANAGER

The Opportunity

We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education.

We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business.

An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers.

The Package

  • £35k basic

  • Bonus

  • Car or Car Allowance

  • 35 days holiday per year (including bank holidays)

  • Flexible Working

    The Area

    South Wales, Bristol and South West

    The Role of the Operations Manager

    Business Growth and Profitability

  • To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals.

  • To ensure all costs are controlled within budgets.

  • Ensure contract prices are reviewed and increases agreed with clients.

  • Comply with authorisation levels.

  • To liaise regularly with the line manager in terms of innovation and business growth opportunities.

    Contract/Site Management

  • To manage a small personal portfolio of accounts

  • Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients’ requirements.

  • Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.

  • Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to.

  • Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively.

  • To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.

    Staff Management

  • To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors.

  • To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives.

  • Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards.

  • To carry out an annual performance/ personal development appraisal with managers and supervisors.

  • Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required.

    The Person

  • A proven track record in managing a team of managers in the contract cleaning sector

  • Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times.

  • A motivational management style who drives the values of the brand through their team

  • A persuasive communicator who can liaise at all levels

    Why Work for Us

  • Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.

  • Equal Opportunities Employer who promotes diversity.

  • Innovative Approach to the Employee Journey

  • A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business

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