Client Manager

Leeds
11 months ago
Applications closed

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We’re looking for a Client Manager to join our growing team.

Day to Day You’ll Be:

  • The Client Manager is responsible for delivering high quality account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.

  • This role assists customers in getting their desired outcomes when using TransUnion’s products and solutions. The client experience function is responsible for delivering the following outcomes.

  • Responsible for improving user onboarding time and experience.

  • Facilitating product adoption through established relationships.

  • Increase customer retention through relationship focused client management.

  • Increase customer satisfaction through product adoption and post adoption support.

    Essential Skills & Experience:

  • Requires a strong background in credit reporting or related industry, typically with 3 or more years’ in-depth experience.

  • Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision

  • Empathy to pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction.

  • Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model.

  • Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve customer issues effectively.

  • Required for Client and Internal interaction, this will involve resolving any possible areas of conflict by being strategic-minded, taking information from multiple sources and formulate an overall solution or decision to resolve problems, giving appropriate direction to clients or TU associates as required.

    Desirable Skills & Experience:

  • Good project and time management skills to manage numerous customer and internal stakeholder touch points.

  • Showcases experience in being adaptable and willing to learn new skills

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