Client Manager

We’re looking for a Client Manager to join our growing team.

Day to Day You’ll Be:

• The Client Manager is responsible for delivering high quality account management for their portfolio of clients, as the key interface between the Client and the internal business units within TU.
  
  
• This role assists customers in getting their desired outcomes when using TransUnion’s products and solutions. The client experience function is responsible for delivering the following outcomes.
  
  
• Responsible for improving user onboarding time and experience.
  
  
• Facilitating product adoption through established relationships.
  
  
• Increase customer retention through relationship focused client management.
  
  
• Increase customer satisfaction through product adoption and post adoption support.
  
  Essential Skills & Experience:
  
  
• Requires a strong background in credit reporting or related industry, typically with 3 or more years’ in-depth experience.
  
  
• Experience with Salesforce to use and analyse data points in the aid of crafting customer success journeys. General level of product knowledge within the credit consumer life cycle. Must have a sound working knowledge of software applications such as Microsoft Excel, Word, PowerPoint, and Vision
  
  
• Empathy to pro-actively manage customer concerns and issues while building strong relationships internally & externally to persuasively communicate ideas, handle customer frustration and dissatisfaction.
  
  
• Being able to demonstrate real-time insight, flexibility and sound judgement across the engagement model.
  
  
• Strong problem solving and critical thinking skills are needed to break down complex situations with the ability to spot and resolve customer issues effectively.
  
  
• Required for Client and Internal interaction, this will involve resolving any possible areas of conflict by being strategic-minded, taking information from multiple sources and formulate an overall solution or decision to resolve problems, giving appropriate direction to clients or TU associates as required.
  
  Desirable Skills & Experience:
  
  
• Good project and time management skills to manage numerous customer and internal stakeholder touch points.
  
  
• Showcases experience in being adaptable and willing to learn new skills