Contact Centre Manager

Sales Team Manager

Towcester - Northants

£32,000 - £35,000 p/a

ONE YEAR MATERNITY COVER

Sales Team Manager

Seeking a Manager to lead and motivate a team of business agents to surpass performance targets, ensure customer satisfaction, and achieve business objectives.

This role involves coaching and developing team members, monitoring call targets, and enforcing company policies.

The Manager will collaborate with clients on SLAs and manage team KPIs. Furthermore, this individual will work with stakeholders and directors to identify and pursue new business opportunities, including presenting to and onboarding new clients.

Key Responsibilities

Lead and motivate a team of business agents.

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Exceed performance targets and business goals.

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Ensure customer satisfaction.

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Coach and develop team members.

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Oversee call targets.

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Maintain adherence to company policies.

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Collaborate with clients regarding SLAs.

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Manage the team's KPIs.

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Work with company stakeholders and directors.

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Identify new business opportunities.

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Present to new clients.

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Onboard new clients.

Key Requirements

Experience in managing teams, achieving targets, client interaction, and business development.

Sales Team Manager

Towcester - Northants

£32,000 - £35,000 p/a

ONE YEAR MATERNITY COVER

**perm opportunities