Title: Contract Officer
Salary: £31,303 - £32,950
Location: Waterfront House, Beeston
Perm
About Us
Metropolitan Thames Valley Housing has a vision that “everyone has a home and the opportunity to live well”; that means working with partners to create sustainable and vibrant neighbourhoods where our residents want to live.With 57,000 homes and more than 120,000 residents and customers we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living.
Within the Compliance and Technical Services directorate at MTVH our key focus is to ensure our residents homes are warm, safe and dry. Due to expansion across the wider team, we currently have 5x Contract Officer vacancies within the Compliance and Technical Services directorate. The below describes the role of a Contract Officer and the teams in which there are vacancies. These include our Access team, Water Safety, Fire Safety team and our Mechanical and Electrical Services teams.
Contract Officer – Access (1x Vacancy)
Regulatory Compliance is essential to ensuring that our residents’ homes are safe, habitable, and meet their needs. The Access team, within Compliance and Technical Services is critical for gaining access to our properties, and to prevent the need to apply to court where possible. Where a court referral is unavoidable your team is also responsible for making sure access attempts and any vulnerabilities have been recorded and to manage the documentation around injunction and possession proceedings.
As a contract officer within the access team you will work to arrange access to ensure compliance checks are carried out and all evidence is collated. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry.
Contract Officer – Water Safety (1x Vacancy)
As a Contract Officer you will work within the Water Safety services team under the Compliance and Technical Services directorate to ensure our buildings are kept compliant with statutory requirements. The role will be a key part in ensuring that we meet our inspection and servicing program, ensuring that these are completed in accordance with their due date. The water safety team ensure that Water Risk Assessments are undertaken on all our Care and Support properties along with a selection of Higher Risk General Needs Properties, these are undertaken every 2 years and provide the basis for planning a monthly water safety monitoring and control programme of works that maintains compliance throughout these properties. As a Contract Officer you will ensure that our contractors maintain the water monitoring, servicing and remedial programmes in accordance with recommendations identified from the risk assessments. Your role will include an intense review of all data supplied by the contractors onto True Compliance on a daily basis and review and follow up all non-compliances identified. In undertaking this role you will be provided with training and support from the team to ensure you have the technical ability to identify issues and understand and provide recommendations that comply with current legislative and technical guidelines in what is a constant state of flux.
Additionally, you will work with our other Compliance and repairs teams in supporting them in providing excellent customer service and playing a key role in keeping our properties warm, safe and dry.
This role also requires the occasional supportive duties to assist the wider Heating & Water Safety Team on domestic and commercial heating issues during times of high workload.
Fire Safety – FRA Remedial Program (1x Vacancy)
As a contract officer you will work within the Fire Safety Team within the Compliance and Technical Services directorate to ensure our buildings are kept compliant with statutory requirements. The role will be play a key part in delivering FRA Remedial program, ensuring the FRA Remedials are completed in accordance with their due date. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry.
Mechanical and Electrical Services (2x Vacancy)
As a contract officer you will work within the Mechanical and Electrical services team within the Compliance and Technical Services directorate to ensure our buildings are kept compliant with statutory requirements. The role will be a key part in ensuring that we meet our inspection and servicing program, ensuring that these are completed in accordance with their due date. Additionally, you will support repairs and replacements to equipment, as required. The types of equipment and system you will have responsibility for may include electrical installations, ventilation systems, aerials, lightening protection and fall arrest protection. The role will include liaising with residents, contractors and other key stakeholders, providing excellent customer service and playing a key role in keeping our properties warm, safe and dry.
Key Responsibilities
Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary
Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager
Conduct regular reviews to ensure data integrity.
Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
Working with the Contract Manager plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are in line with KPIs Be responsible for the contractor keeping the relevant stakeholders informed of these works.
Please see attached job specification for full details
What you'll need to succeed
Good working knowledge of the regulatory framework governing compliance; repairs; sustainability or planned workstreams that you will be responsible for
Experience of working with contractors
Organised and prioritises work to meet deadlines in a pressurised customer service environment.
Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis
Experience working with data
Excellent PC skills including Microsoft Office packages Outlook, Word and Excel
Please see attached job specification for full details including personal competencies.
What you need to do now
If you're interested in this role, take a look at the attached Job Description for more details and if it’s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.
Interview date
Interviews will take place week commencing 27th May 2025.
Interviews will be a combination of competency based interview questions, and a writing and excel test.
MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review.
Please note :- we do not currently offer visa sponsorship.
What’s in it for you?
Our benefits include:-
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us
We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.
We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-
Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment
